Role Overview
This is an inside sales role based in Boston, MA. The Dealer Relations Account Executive will focus on maintaining and growing CarGurus' existing customer base across Canada. In this role, you'll use performance data to guide dealer conversations, drive renewals and subscription negotiations, uncover upsell and cross-sell opportunities, and proactively reduce churn.
You'll own the day-to-day relationship with your accounts and serve as a trusted partner to dealers, helping them get the most out of their investment with CarGurus while resolving issues quickly and effectively.
What You'll Do
- Manage and grow a book of existing dealer accounts across Canada
- Analyze account performance and use data to guide retention, renewal, and growth conversations
- Renew and renegotiate subscription agreements while identifying upsell and cross-sell opportunities
- Proactively identify churn risk and take action to improve customer retention
- Serve as the primary point of contact for dealer accounts, resolving subscription and service-related issues with urgency
- Build strong relationships with dealer partners by listening well, responding thoughtfully, and delivering a high level of customer service
- Manage your time and territory effectively, prioritize the right opportunities, forecast pipeline accurately, and consistently deliver against monthly goals
- Surface dealer feedback and communicate trends, issues, and opportunities to cross-functional partners across the organization
- Bring strong judgment, problem-solving, and communication skills to every customer interaction
What You'll Bring
- 25 years of sales experience in a closing role
- Bachelor's degree or equivalent professional experience
- Experience in retention, renewals, and upsell/cross-sell motions
- Experience reducing churn or managing at-risk accounts is a strong plus
- Strong negotiation skills and the ability to build trust and rapport with clients
- A strong customer service mindset and dealer-first approach
- Experience forecasting and managing a sales pipeline
- Strong organizational, analytical, and problem-solving skills
- Comfort working in a fast-paced, evolving business environment
- High internal drive, accountability, and autonomy
The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).
Position Pay Range: $100,000$125,000 USD
Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potentialstarting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus.
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