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Do you love building the foundational capabilities that power cloud computing?
Are you looking to bridge the gap between deep technical architecture and product strategy?
Come join our Cloud Technology Group!
Within the Cloud Technology Group (CTG), we launch products and services that fulfill our mission. We empower customers to build powerful, distributed applications on a simple, scalable cloud platform. Our next-generation team builds highly available components and infrastructure services. This team in CTG shapes the base systems & control planes.
Partner with the best
As a Principal Technical Product Manager, this role bridges business and technical strategy, requiring deep architectural and systems expertise. Success involves transforming customer-focused goals into achievable outcomes, delivering value incrementally. Key responsibilities include supporting internal teams, developers, and stakeholders while scaling systems to meet evolving product needs. Define long-term objectives for essential system components and address technical debt effectively.
As a Principal Product Manager, you will be responsible for:
Making strategic trade-off decisions to ensure business objectives are balanced against factors including staffing, reliability risks, cost, and schedule.
Partnering with Architecture, Engineering, and SRE leaders to define the strategy, vision, and development roadmap for the product line.
Documenting platform service usage while conveying the value of technical solutions as the voice of product development teams.
Negotiating agreements and contracts while interacting with external vendors and partners supplying software/services.
Serving as a thoughtful leader, influencing strategic decisions across multiple functions and external industry groups.
Do what you love
To be successful in this role you will:
Have 15 years of relevant experience and a Bachelor's degree in Computer Science or its equivalent.
Possess mandatory experience managing cloud technologies & control planes at enterprise scale, with exposure to platforms like AWS, Azure, GCP etc.
Demonstrate a proven ability to manage complex infrastructure balancing technical debt.
Drive success metrics centered on platform performance, including establishing and writing requirements for Service Level Objectives (SLOs).
Demonstrate technical fluency in CNCF technologies, requiring Kubernetes expertise, alongside experience in cloud infrastructure, monitoring, database management, and data visualization tools.
Resolve ambiguity into actionable strategies, bridging the gap between engineering teams and less-technical stakeholders.
Communicate effectively by writing clear PRDs, product outcome documents, and inspiring partner teams and executives. Cultivate great engineering partnerships and empathy.
Demonstrate initiative, exceptional responsibility, and excellent communication skills while leading cross-functional teams and adapting to dynamic, outcome-focused environments.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $159,600 - $287,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Equal Employment Opportunity Rights
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Pay Ranges
O\'Fallon, Missouri: $156,000 - $265,000 USD
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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Product Manager - Technical
Overview
The Mastercard Software Builders Experience (MSBX) is a product-driven program dedicated to empowering Mastercard's global engineering community. MSBX builds and operates the platforms, tools, and services that make it possible for 11,000+ software engineers to build, test, and ship software with speed, confidence, and consistency. Our products span the entire software development lifecycle - from source code management and CI/CD automation to testing frameworks, developer portals, and cloud infrastructure.
DevFlow is MSBX's CI/CD and build automation product. It powers the infrastructure behind every build, integration, and deployment at Mastercard - supporting over 42,000 pipeline executions per day across on-premises and multi-cloud environments. As Lead Product Manager, Technical, you\'ll own the roadmap and delivery of the platforms at the heart of DevFlow: Jenkins (open-source and CloudBees, on-premises and cloud), GitHub Enterprise Cloud (SCM), and GitHub Actions runner infrastructure (GitHub-hosted and self-hosted across AWS, Azure, and Mastercard's Kubernetes Service - MKS).
You\'ll collaborate closely with pipeline and workflow teams to ensure the platforms they build on are scalable, resilient, secure, and seamlessly integrated with the broader DevFlow toolchain. Your customers are software engineers. You\'ll earn their trust by listening deeply, getting to the root of their challenges, and consistently delivering platform capabilities that make their work easier - prioritizing investments that create the widest impact across the engineering community.
What You'll Own
- GitHub Actions Runner Infrastructure - Scale the GitHub Actions runner fleet across GitHub-hosted and self-hosted environments on MKS, AWS, and Azure - defining runner strategies, autoscaling policies, image lifecycle, and connectivity.
- Jenkins Platform Scalability - Ensure the Jenkins platform (open-source and CloudBees) is resilient and ready for growth. Drive HA/HS validation to support 2x current on-premises load, manage controller capacity, and advance cloud-native deployment on MKS.
- GitHub Enterprise Cloud SCM - Lead the infrastructure and tooling strategy for migrating Bitbucket repositories to GitHub Enterprise Cloud - automated migration, permission mapping, integration rewiring, and self-service adoption tools.
- Tool & Service Integration - Keep CI/CD infrastructure connected to the services engineers depend on - Artifactory, SonarQube, security scanning, observability platforms, and deployment targets across AWS, Azure, MKS, and PCF.
- Security & Compliance - Own the compliance posture for CI/CD platforms - vulnerability management, access governance, license efficiency, retention policies, and patching across on-premises and cloud.
- Observability & Platform Health - Deliver centralized dashboards aggregating platform telemetry across Jenkins, GitHub Actions runners, Artifactory, and SonarQube to accelerate issue detection and resolution.
Role & Responsibilities
- Define and prioritize the product roadmap for CI/CD infrastructure and SCM platforms, aligned to DevFlow's annual strategic plan and Mastercard's engineering priorities.
- Build strong, ongoing partnerships with engineering teams across the organization. Establish regular engagement channels - feedback sessions, office hours, design reviews, and co-creation workshops - to ensure the voice of the customer continuously shapes the product direction.
- Invest in platform capabilities with the widest reach and impact. When a strategic initiative requires tailored support, evaluate it thoughtfully and ensure the approach remains sustainable.
- Ensure problems are clearly defined and well understood before committing engineering effort - translating infrastructure challenges into precise product requirements and measurable outcomes.
- Partner with engineering, architecture, SRE, security, and cloud infrastructure teams to deliver platform initiatives on time and within scope.
- Drive platform health KPIs - uptime, throughput, runner availability, capacity utilization, and license efficiency - and use data to guide investment decisions.
- Coordinate across Cloud DevEx, TestFlow, BuildersHub, MKS, and BizOps to ensure platform connectivity and interoperability.
- Champion DevOps principles and best practices. When a request would compromise platform integrity or sustainability, propose thoughtful alternatives that earn stakeholder confidence.
- Maintain a healthy, prioritized backlog that meets Mastercard's backlog quality KPIs - ensuring items are clearly defined, appropriately refined, and in a ready state, so the team can execute with confidence and predictability.
- Communicate platform value, delivery progress, and risk clearly to both engineering audiences and senior leadership.
All About You
10+ years of product management experience - with at least 4 years focused on infrastructure, platform, or developer tooling products. You've owned a roadmap end-to-end, managed a backlog through discovery and delivery, aligned stakeholders across competing priorities, and made trade-offs that held up over time.
Customer-first mindset - you lead with empathy and curiosity. You synthesize patterns across many customer conversations, get to the root of problems, and articulate insights back to users in a way that reveals needs they hadn't yet put into words.
Strong understanding of the software development lifecycle - you know how code moves from commit to production: source control, branching strategies, continuous integration, automated testing, artifact management, deployment orchestration, and release management. You understand how each stage connects and where infrastructure reliability has the greatest impact on developer velocity.
Technical fluency in CI/CD infrastructure - you understand controller/agent architectures, runner fleet management, capacity planning, and high-availability patterns. You use this fluency to ask better questions and evaluate trade-offs.
Grounded in DevOps principles - you understand the "why" behind CI/CD best practices and can guide stakeholders toward approaches that are sound, sustainable, and aligned with industry standards.
Adaptable and resilient - you're comfortable with ambiguity, adjust your approach as you learn, and bring clarity to complex, evolving situations.
Strong communicator - you articulate platform value to engineering audiences and translate infrastructure decisions into language that leadership can act on.
Preferred Qualifications
- Experience with enterprise SCM migration (e.g., Bitbucket to GitHub), including automation, permission mapping, and integration rewiring.
- Experience operating GitHub Actions self-hosted runners on Kubernetes across multi-cloud environments.
- Familiarity with Je
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Pay Ranges
O\'Fallon, Missouri: $156,000 - $265,000 USD
Is this job a match or a miss?
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Note: If you’re asked to pay for a job, avoid the role and report the job to us immediately.
This advertiser has chosen not to accept applicants from your region.
What we look for
We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What we offer you
At EY, we\'ll develop you with future-focused skills and equip you with world-class experiences. We\'ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Compensation
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
Is this job a match or a miss?
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Note: If you’re asked to pay for a job, avoid the role and report the job to us immediately.
This advertiser has chosen not to accept applicants from your region.
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