Clinic Office Specialist - FT - Days - Brownsville Multi-Specialty
DHR Health - US:TX:Brownsville - Days
Summary:
FLSA STATUS: Exempt Non-Exempt
MISSION STATEMENT:
Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.
VISION:
Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.
POSITION SUMMARY:
The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.
POSITION EDUCATION/QUALIFICATIONS:
High School/GED preferred
Excellent customer service and interpersonal skills
Computer skills required with knowledge of Microsoft Office suite
Good written and verbal communication skills required
Bilingual English/Spanish, required
JOB KNOWLEDGE/EXPERIENCE:
Minimum of two (2) years receptionist experience required
Billing and insurance verification knowledge preferred
Previous experience in a busy medical office setting is preferred
Previous experience in a teaching facility preferred
Ability to use and learn EMR and practice management software
Medical terminology experience/education, preferred.
Responsibilities:
POSITION RESPONSIBILITIES:
Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
Greet patients to the practice in a warm and friendly manner
Respect and maintain privacy and dignity of patients; assure confidentiality at all times
Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
Ability to take accurate and understandable messages and route them to the appropriate party as necessary
Make appointments for new and established patients
Note cancelled and rescheduled appointments through prescribed protocols set up by the office
File faxed information in charts for review by provider, if needed
Proficient use of Lobby software (process improvement tool) for patient throughput and patient satisfaction
Communicating with patients, team members and providers
Scheduling, canceling, and rescheduling patient appointments and logging into excel
Running reports as needed
Reminding patients of upcoming appointments and tracking missed appointments
Forwarding telephone calls appropriately and following up on return calls
Insurance verification, authorization and verification of patient demographics for entry into computer system
Retrieving and filing of medical records and delivering to appropriate providers as needed
Other copying, filing, scanning and faxing duties
Collecting co-pays and cash from patients, getting authorization on credit cards
Entering charges, payments, and daily balancing, as needed
Prepare and scan packets needed for billing company as needed
Other duties as assigned
LINES OF RESPONSIBILITY:
(Chain-of-command)
1. Office Manager 2. Director DHR Health Clinics 3. Chief Ambulatory Officer
CUSTOMER SERVICE:
Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.
AGE SPECIFIC:
Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.
AMERICANS WITH DISABILITIES ACT: (ADA):
A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.
The following table provides physical requirements that will be associated with, but not limited to, this position:
Light/moderate lifting up to 20 lbs, from the floor to shoulder height. - Yes - Kneeling - Yes
Must be able to assist other employees with lifting more than 20 lbs. - Yes - Walking - Yes
Light/moderate carrying up to 20 lbs. - Yes - Standing/Squatting - Yes
Straight pulling - Yes - Sitting - Yes
Pulling hand over hand - Yes - Pushing - Yes
Repeated bending - Yes - Stooping/Bending - Yes
Reaching above shoulder - Yes - Climbing Stairs - Yes
Simple grasping - Yes - Climbing Ladders - No
Dual simultaneous grasping - Yes - Depth Perceptions needed - Yes
Ability to see - Yes - Identify Colors - Yes
Operating office equipment - Yes - Twisting - Yes
Operating mechanical equipment - Yes - Crawling - No
Ability to read and write - Yes - Ability to Count - Yes
Ability to hear verbal communication without aid - Yes - Operating Personal Vehicle - Yes
Ability to comprehend written/verbal communication - Yes - Other: Ability to deal with stress - Yes
OSHA Category - III
B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
D. Aptitudes: HIGH 1 2 3 4 5 6 LOW
Intelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3
Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3
Numerical: Ability to perform arithmetic operations quickly and accurately. 2
Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to "visualize" objects or two or three dimensions, or to think visually of geometric forms. 2
Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3
Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2
Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3
Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3
Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3
Eye-Hand-Foot Coordination: Ability to move the hand and
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