The Lookout Supervisor
Rate of Pay: $18.00/hr +Tips
Shift: Part-time Seasonal position
Variable AM/PM shifts Sunday through Saturday
Weekends and holidays required
FLSA Status: Non-Exempt/Hourly
Interviewing begins late October/early November.
Training begins mid November
Responsible for creating an exceptional Sundance experience by providing consistent, friendly, professional, and timely service of food and beverages at The Lookout
Supervise, train and plan, direct all Employees on assigned shift.
Ensure that all rules, regulations, and procedures are complied with.
Document incidents and events involving guests or Employees accurately and in detail.
Inspect Employees as to uniforms, cleanliness, identification, etc.
Keep Employees informed of new procedures and hold daily line ups
Ensures a safe working environment for Employees.
Promote teamwork among Employees.
Must provide courteous and friendly service to all vendors, guests and Employees.
Seeks out ways to provide additional assistance and service to all guests.
Performs other related duties as assigned/required.
Able to handle customer complaints and initiate relevant service recoveries as deemed fit
Order and serve food and beverage to customers
Provides quality beverages consistently for all customers
Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
Handle money in accordance with department policies and procedures
Full knowledge of menu items and ingredients
Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
Transport trays/plates throughout the work space which may weigh up to 40 pounds as well as serve food and beverage
Assists guests with inquires and reservations and assist with any and all customer needs with a cheerful disposition
Perform side work duties on a daily basis and other duties assigned
Ability to keep composure and maintain service standards when dealing with guests complaints to achieve a high level of guest recovery
Tips will be pooled in accordance with company policies and procedures
Bus tables and ensure tables are reset in a timely manner.
Remain up to date on Resorts current events and the hours of operation.
Provides quality beverages consistently for all customers
Maintains the highest level of standards for all product preparation.
Adheres to all Company recipes and measurements.
Produces superior product presentation.
Educates customers on Sundance products and services.
Provides top quality espresso shots for hot and cold beverages.
Have a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages in Utah. (As dictated by Beverage Department and State and local laws).
Exhibit responsible service of alcoholic beverages in accordance to state laws, policies and procedures.
Knowledge of beverages (i.e. beers, wines, liquors, etc) with ability to communicate with guests and staff
Complete required paperwork including bar transfers and dry stock deliveries
Clean common areas and prepare it for the day's operations
Ensures that the area is always clean and in good repair, with responsibility for informing Management as needed for maintenance and/or cleaning assistance.
Maintaining cleanliness of assigned station.
Ability to serve hot and cold beverages.
Ability to stock items in proper location.
Ability to wear and work in required uniform and shoes as detailed in departmental policies.
Have a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages. (As dictated by State and Local laws).
Remain up-to-date on Hotel current events and the hours of operation of all food and beverage outlets.
Maintain a safe and sanitary workplace.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
One to Two years related experience and/or training; or equivalent combination of education and experience.
Must possess or obtain a valid food handlers permit within 30 days of employment.
Must possess or obtain the Tips & Sips alcohol service permit within 30 days of employment.
Must pass UDABC background check and send fingerprints to the DABC to represent Sundance's liquor license.
While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, and talk or hear. The employee is occasionally required to taste or smell, stoop, kneel, crouch, crawl, climb, or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must be 21 years of age or older
While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate and occasionally loud. Exposed to fumes and air borne particles.
Employee discounts on dining and resort amenities
Season Pass
DiversityX
