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Customer Service Rep

Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment.

Minimum Age 16+ years old Positive Personality Customer Service Oriented Clear, Energetic Voice Flexible Schedules Competitive Wages Paid Training Advancement Opportunities Meal Discounts

Endoscopy RN - 13-Week Contract Position

Location: South Carolina

Assignment Duration: This is a 13-week contract position.

Schedule: 5x8-hour shifts from 6:00 AM to 2:30 PM, with every third weekend on call from 3 PM Friday to 6 AM Monday.

Job Description: The Endoscopy RN will be responsible for providing care and support during endoscopic procedures. The role requires the nurse to stay within a 30-minute radius of the facility to be available for call duties and to participate in weekend on-call rotations. The Endoscopy RN will work closely with a team and must manage various patient procedures and responsibilities effectively.

Responsibilities:

• Assist in endoscopic procedures such as bronchoscopies, ERCPs, and PEG tube placements.
• Administer conscious sedation and monitor patient recovery.
• Ensure patient safety and comfort during procedures.
• Handle specimen management and postoperative care.

Required Experience / Certifications / Licensure:

• Minimum of 2 years of Endoscopy experience.
• South Carolina RN license or Compact license required prior to start.
• ACLS and BLS certifications required.

Why ARMStaffing?

• Health Benefits: Medical, Dental, Vision, Life, and more
• Onboarding Made Easy: We handle physicals, titers, and more so you can focus on care
• Clinical Support: In-house clinical team available to assist and advocate
• 401k Retirement Plan: Eligible after waiting period; 4% match with 5% contribution
• Recruiter Matching: Get paired with a recruiter based on your location and specialty
• Extras: Travel reimbursement, housing allowance, meals, referral bonuses, and more

We're not the only ones who think ARMStaffing should be your first choice. Here's why:

• SIA's Top-50 Fastest Growing Healthcare Staffing Firms 2019
• SIA's Largest Healthcare Staffing Agencies in the U.S. 2023
• Top Workplace in the Lehigh Valley 2022, 2023
• Perfect scores for 'Name, Not a Number' and 'Recruiters' Personalities' on Highway Hypodermics
• We've earned The Joint Commission's Gold Seal of Approval for healthcare staffing 15 years strong and counting!

Contract & local rates may vary based on location and applicant residency. Ask your ARMStaffing recruiter for details!

Registered Nurse | Cardiac Telemetry | Full-Time Day Shift

Statesville, NC 2 North - Cardiac Telemetry

Job Type Full-time

10k sign on bonus for those with 6+months experience

The Registered Nurse prescribes nursing care, delegates nursing activities, and coordinates the assessment, planning, implementation and evaluation of patient care to provide optimal quality care, consistent with the hospital's mission and nursing philosophy, objectives, and standards. Has full access to patient health information.

Schedule: 6:45AM - 7:15PM (36 hours per week)

Requirements

• Current Registered Nurse Licensure in North Carolina.
• Certification in BCLS.
• Successful completion of a hospital and unit-specific orientation which includes age and population specific skills for the area of practice in which the RN will be working and addresses the growth and development needs for the patients for whom the RN will be providing nursing care.
• Must possess full range of body motion to pass basic FIT test for position to include walking, kneeling, standing, pushing, pulling, bending, stooping, reaching and sitting for extended periods of time. Must be able to lift and carry up to 30 pounds.

Temporary Clinical Support Specialist

Join our team at West Valley Family Health in Yakima, WA!

This position is expected to last until 12/04/26.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $18.75-$22.97/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked

What You'll Do:

• Maintains and updates reports and registries for the PCHH team. Responsible for all registry work to include outreach activities, scheduling and documentation. Reviews registry data and ensures proper compliance with established workflows and procedures
• Completes audits for invasive procedures and in-house labs. Audits other PCHH data and initiatives. Tracks all audits, providing documentation of audits as requested
• Identifies and collects process improvement ideas and communicates them to the appropriate staff
• Works with patients and staff to ensure completion of Release of Information (ROI) forms. Sends subpoenas and court orders to the Health Information Management (HIM) department for processing
• Sorts and distributes mail and faxes to the appropriate department or recipient
• Provides Obstetrics (OB) support as needed to include running reports, maintaining the OB log, and providing consent forms and records to the hospital
• Provides chart review support to Physician Assistants (PA) and Nurse Practitioners (NP) as needed. This includes forwarding the chart reviews to physicians and maintaining a chart review log
• Performs other duties as assigned

Qualifications

• High school diploma or General Education Diploma (GED)
• Associates Degree or Certificate from an accredited technical school preferred
• One year's experience working in an office setting, preferably a medical or dental office
• Two years' experience working in a medical or dental office preferred
• Bilingual (English/Spanish) required at level 9 on the language proficiency scale to receive bilingual differential pay
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to effectively interact with patients, providers, and staff in a professional manner
• Basic proficiency with a variety of computer programs including Electronic Medical Records, Word, and Excel
• Basic knowledge of medical terminology desired
• This position requires travel to provide coverage at various sites
• Duties may require work during the evenings, weekends, and holidays

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!

Animal Care Center Princeton - DVM/VMD Extern

Princeton, West Virginia, United States

Animal Care Center in Princeton, West Virginia (just one hour from Blacksburg) is a team of compassionate and experienced veterinarians who practice high quality veterinary medicine in a collaborative small-animal focused environment. Our beautiful 10,000 square foot custom-built facility includes ultrasound and endoscopy/rhinoscopy units, laser therapy and laser surgery equipment, and a layout designed to facilitate smooth workflows. We offer quality mentorship from multiple experienced veterinarians on staff and customized scheduling opportunities to meet your needs in order to allow a better work life balance. ACC is proud of our loyal clientele and excellent community reputation, and we have a sister hospital located nearby in Pearisburg, Virginia!

Veterinary Student Externship

About the hospital: Animal Care Center Princeton is a well-respected companion animal veterinary practice in Princeton, West Virginia. Since the practice opened in 1990, the staff has provided excellent patient care and client communication to their community. Animal Care Center is well-known for orthopedic care and has received global recognition for orthopedic treatments for Italian Greyhounds. The veterinary staff includes experts who provide services that help pets live longer and healthier lives, by addressing their overall health with comprehensive care.

Why consider an externship with Animal Care Center-Princeton?

• Mentorship from multiple strong veterinarians who are excited to welcome a student
• Team has strong clinical skills in the areas of surgery including orthopedics, soft tissue, neurosurgery, and dentistry.
• Internal medicine diagnostics such as endoscopy and video otoscopy.

What we offer externs:

• Stipend to offset the cost of housing and travel
• Opportunities to connect with multiple VetEvolve practices

Why VetEvolve:

• Support from the Start program is designed to provide new veterinarians with mentorship, hands-on training, and a customized post-grad experience to build a strong foundation. This includes assigned mentors, individualized mentorship plans, and opportunities for specialized training and continued education to help you develop your skills and confidence while fostering a healthy work-life balance.
• Industry leading veterinarian and support staff retention rates - Hear why our veterinarians are "Happy Here" on our videos page.
• We invest in our team members' professional growth and mental wellbeing, and many of our team members hold Compassion Fatigue Professional certifications.
• We live by our core values: Serve, Evolve, and Trust.
• They allow me the freedom to practice as I see fitWe can make almost all of our main decisions ourselves, at the clinic level. Their upfront focus on honesty and improving over time keeps surprising me each time they demonstrate it. Veterinary medicine is not always the prettiest, easiest, happiest, or most satisfying line of work as we all know, but I can't imagine doing it for any other group. VetEvolve has been able to retain a small feel over time, as it grows, which is huge for me." - VetEvolve network DVM. Reach out to us to hear more from our veterinarians about how we strive to provide team members environments where they feel "Happy Here".
• Repeat winner of Virginia's Best Places to Work (we are based in Virginia).

Qualifications:

• Currently enrolled in an AVMA accredited Veterinary School (VMD or DVM degree path)

Apply here or contact Ashley Anderson at anderson@vetevolve.com for more information.

Inpatient Only Cardiologist - Pinehurst, NC

FirstHealth of the Carolinas continues to lead the region in advanced heartcare. Our hospital-employed team of Cardiologists and Cardiothoracic Surgeons invites a motivated Non-Invasive Cardiologist to deliver high-acuity inpatient cardiac care at our flagship heart center. FirstHealth of the Carolinas is a private, community-based health care network, nationally recognized as a top 150 place to work by Becker's Healthcare for 3 years in a row!

About the Opportunity:

• Practice at Reid Heart Center, FirstHealth's flagship cardiac campus, where all inpatient care is centralized under one roof.
• Our comprehensive heart program offers innovative technologies. The Reid Heart Center has 4 cath labs, 3 EP labs, and 2 hybrid OR Suites.
• Enjoy a lifestyle friendly schedule, 7 on/7 off.
• Collegial group working closely with Imaging Cardiologist, Interventional and Structural Cardiologists, Electrophysiologists, and Cardiothoracic Surgeons.
• Work alongside seasoned APPs.
• 100% inpatient rounding, consults, follow-ups, TEEs, and interpretation of stress tests, echos, and nuclear studies.
• Epic EMR.
• Comprehensive compensation and benefits package:
• Guaranteed base salary + productivity incentive
• Paid Parental Leave
• Free fitness center membership
• Health, life, and disability coverage options
• 3 retirement savings plans 401a, 403b with match, 457b
• Relocation stipend
• CME allowance plus reimbursement for NC license and DEA
• Provider wellbeing resources
• Paid malpractice with tail coverage
• 501(c)(3) status provides eligibility for the Public Service Loan Forgiveness Program (PSLF)
• $50k Sign-on bonus/loan repayment option

About FirstHealth of the Carolinas:

• Headquartered in Pinehurst, NC, we are a financially stable organization with four hospitals, 546 beds.
• Here you will find specialty and subspecialty services and technologies that rival those typically only found in academic institutions and in larger metropolitan areas.
• We are leading the way with the latest advancements in cardiac surgery, neurosurgery, orthopedics, oncology, neonatology, and bariatric surgery.
• Nationally recognized for patient safety, outcomes, and hospital performance.
• FirstHealth Moore Regional Hospital was named to the PINC AI 100 Top Hospitals list three years in a row and eight years in a row as one of the nation's best hospitals.

About the Community:

• Big city medicine without big city headaches.
• Pinehurst offers Southern charm, outdoor recreation, and world-class amenities, including 40+ golf courses, and multiple US Open Championships.
• Our central location is within reach of major metro areas (1 hour to Raleigh-Durham, 2 hours to Charlotte), and just 3 hours to either the beach or the mountains.
• Moore County boasts a vibrant economy rooted in tourism and golf, also supported by small manufacturing, a growing healthcare industry, a strong community college program, and entrepreneurship.
• Residents enjoy an exceptional quality of life temperate 4-season climate, within reach of urban areas, and consistently ranked among the state's safest communities.
• The tri-cities (Pinehurst, Southern Pines, Aberdeen) have been selected by POLICOM as North Carolina's #1 strongest Micropolitan for 6 years running.
• Neighboring Southern Pines "Horse Country" is home to first-rate equestrian facilities including state-of-the-art training centers, riding arenas, and boarding stables.

Qualifications:

• Completion of ACGME- or AOA-approved residency and fellowship programs, and board certification or eligibility in Cardiovascular Disease required.
• Must have clean background and be licensed or eligible for unrestricted licensure in NC. Current DEA and AHA ACLS certification also required.

For more information and to apply, please contact our in-house Physician Recruitment team.

Sorry, visa sponsorship is NOT available.

Pharmacy Manager

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving. Bring your flavor Are you the pharmacist who knows your patients by name? Do they ask for you because you build meaningful relationships with them? Are you ready to lead in a progressive pharmacy setting where you can make a real impact on patient care and strengthen your community ties? If so, this is the opportunity for you! As a Pharmacy Manager for our company, you will be part of a team that is committed to providing direct patient care and wellness services. You will play a valuable role in disease state management, optimizing medication therapy, delivering outstanding patient-centered care and assisting in managing acute and chronic conditions.

Main Responsibilities: Under the direction of the Division Pharmacy Manager, the Pharmacy Manager is responsible for the financial performance of the pharmacy and acts as pharmacist in charge.

Actively delivers patient care services

Upholds operational standards including performance metrics, safety and compliance

Recruits, trains and supervises pharmacy team

Partners with management in developing and implementing initiatives to increase profitability

We are looking for candidates who possess the following:

Bachelor's Degree in Pharmacy or Pharm.D or equivalent FPGEC (NABP)

Active pharmacy license in state(s) of practice with all held licenses in good standing

Certified Immunizer Required

1 year of supervisory experience in a pharmacy setting preferred

Ability to work a variety of schedules

We also provide a variety of benefits including:

Competitive Wages

Access to up to 50% of your earned wages before payday, via our partnership with Stream

Flexible work schedules

Associate discounts

Leaders invested in your training, career growth & development

Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)

An inclusive work environment with talented colleagues who reflect the communities we serve

Quality Inspector

Frankfort, IN 46041

Overview

Salary Range $17.00 - $17.00 Hourly Position Type Full Time

Description

Quality Inspector

Stratosphere Quality Pay: $___ / hour

What You'll Do

• Inspect and sort parts to quality standards
• Perform basic production and data entry
• Use measuring and inspection tools (training provided)
• Follow work instructions and safety rules
• Keep work areas clean and organized
• Work at different customer locations as needed

What We're Looking For

• Strong attention to detail
• Positive attitude & willingness to learn
• Flexibility in changing work locations
• Reliable and self-motivated

No experience required paid training provided

Why Work at Stratosphere Quality?

• PTO from Day One
• Benefits after 60 days
• Advancement opportunities in 90 days
• $200 referral bonus
• Safety boot & glasses reimbursement
• Rewards & recognition programs
• Travel and industry exposure opportunities

About Us

Founded in 2009, Stratosphere Quality is a global leader in quality inspection and assurance services, supporting manufacturers across automotive, medical device, electronics, and more with operations in the U.S. and worldwide.

Customer Service Associate

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time 5251 Church Loop N, Wilson, North Carolina 27893 32034 Family Dollar

Sr Engineering Project Manager

Hot Job

Bartlesville, OK 74006 Start Date 06/26/2026

Overview

Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 25%

Description

About Blue Whale Materials

Blue Whale Materials is an American recycling company producing a source of domestic critical minerals from battery material. We are building lithium-ion battery recycling facilities producing a high-quality black mass containing cobalt, nickel, manganese, and lithium in the first stage of a closed-loop solution for lithium-ion battery manufacturers. Blue Whale Materials has established its first recycling plant in Bartlesville, OK. As we grow, we are seeking talented and motivated candidates to join our team. Compensation is based on experience.

Job Summary:

The Sr. Engineering Project Manager will lead technical and Capital projects from engineering through construction phases with responsibility for scope, schedule and budget. This role is based at our site in Bartlesville, OK.

Primary Responsibilities:

• Lead technical projects including but not limited to new process development, capital equipment and construction, and implementation of new systems and processes
• Develop, maintain, and report on project control plans, schedules and budgets
• Manage vendors and external contractors for front end engineering and EPC phases
• Lead project reviews and ensure communication and collaboration for project success
• Perform lead role in guiding capital projects through phase-gate process/deliverables
• Other duties as required

Qualifications

Required:

• 7+ years' experience in industrial capital project management
• Bachelor's in engineering, construction management, or related technical discipline
• Experience leading industrial capital projects (>$50MM) design thru construction
• Experienced in contracts, contracting strategies, and capital equipment procurement
• Experience managing engineering, procurement, and construction (EPC) contractors
• Highly experienced in cost and schedule estimating and project controls
• Highly experienced in both engineering and construction management
• Excellent communication, interpersonal, and presentation skills
• Highly proficient with Microsoft Office suite, scheduling software and ERP systems
• Familiarity with codes and standards such as ASME, ANSI, NFPA, NEC, OSHA
• Ability to travel domestically and internationally as required

Preferred:

• Background in mining & minerals, li-ion battery and/or metals recycling processes
• Commissioning management experience
• Experienced user of both Primavera P6 and MS Project
• PMP certification

Job Title

Our culture is not just a poster in the hallway; it is a guiding principle we live by each and every day, one we carry forward even as our work changes around us. Non-stop change is part of our path, and we meet it by simplifying, not just doing more.

That means this role is expected to accept and adopt High Tech, High Touch practices using artificial intelligence and other digital tools to simplify outdated, low-value work so technology handles the routine, freeing us to stay present for what only a person can do: building relationships, solving complex problems, and responding with genuine care. Digital tools don't replace those relationships; they remove the barriers that get in their way.

Central to this commitment is our cross-functional employee team, known as our "Culture Crew," dedicated to fostering community through engaging activities, reinforcing our cultural values, and ensuring their continuous integration into our daily operations. We define our culture according to our cultural pillars of:

• Membership Centric
• People Focused
• One Team
• Personal Achievement
• Innovation

The AVP, Core & Applications assists the VP, Core & Applications in providing strategic direction, operational leadership, and disciplined execution across the core banking platform, enterprise applications, automation, workflow, contact center, omnichannel communication, and approved artificial intelligence technologies. This position leads the Applications staff and oversees daily operations, projects, vendors, governance, security, system reliability, and continuous improvement to ensure technology services remain stable, accessible, secure, and aligned with organizational objectives. Working collaboratively across the Credit Union, the AVP translates business needs into practical technology solutions, improves operational processes and member and employee experiences, and advances the responsible integration of AI-enabled capabilities within established security, risk, compliance, and human-oversight requirements.

Assist the VP, Core & Applications in establishing strategic direction and provide operational leadership and disciplined execution across the core banking platform, enterprise applications, automation, workflow, contact center, omnichannel communication, and approved artificial intelligence technologies.

Provide leadership and operational oversight for the reliability, stability, security, performance, accessibility, and continued advancement of the core banking platform and assigned business technologies.

Lead, supervise, coach, and develop assigned Applications staff, establishing clear expectations, accountability, professional development plans, and succession readiness.

Translate organizational strategy and business objectives into actionable technology roadmaps, priorities, resource plans, and measurable work programs spanning applications, integrations, automation, artificial intelligence, workflows, and communication technologies.

Partner with business units to understand operational needs, gather and validate requirements, evaluate potential solutions, and coordinate solution architecture and design activities.

Analyze business processes, data flows, and operating practices to identify opportunities to improve efficiency, reduce manual effort, control costs, strengthen internal controls, and enhance member and employee experiences.

Identify responsible and practical opportunities to incorporate artificial intelligence, machine learning, intelligent automation, and natural-language technologies into business processes, applications, and organizational workflows.

Oversee the evaluation, testing, implementation, integration, governance, monitoring, and ongoing support of approved AI-enabled solutions in coordination with Information Security, Enterprise Risk Management, Compliance, Legal, and other applicable stakeholders.

Ensure AI-enabled solutions operate within established requirements for data protection, accuracy, transparency, human oversight, access control, regulatory compliance, performance monitoring, and acceptable organizational risk.

Promote the responsible use of approved AI capabilities to strengthen application development, testing, documentation, incident analysis, knowledge management, workflow optimization, and operational decision support.

Coordinate and oversee core banking releases, application upgrades, system integrations, new programs, infrastructure dependencies, and technology enhancements while minimizing operational disruption and organizational risk.

Establish and oversee requirements, technical specifications, testing standards, acceptance criteria, and implementation plans for development efforts, interfaces, products, services, and process improvements.

Provide leadership for application architecture, system integration, data exchange, API management, application lifecycle management, and technical standardization across assigned platforms.

Evaluate platform and application capabilities and limitations; research requested modifications; and develop recommendations, proposals, cost estimates, implementation approaches, and business cases for executive consideration.

Lead cross-functional initiatives and project teams in support of Credit Union objectives, ensuring defined ownership, effective communication, timely decision-making, risk management, and successful delivery.

Prioritize and manage projects, enhancement requests, technical debt, support responsibilities, and application initiatives in partnership with business leaders and within established organizational capacity.

Establish performance measures and reporting practices for application reliability, accessibility, incident resolution, project delivery, vendor performance, process improvement, AI-enabled outcomes, and member and employee impact.

Manage vendor relationships, contracts, licensing, support performance, service-level expectations, technology roadmaps, and escalations for assigned platforms and services.

Evaluate vendor-provided AI capabilities, data-use practices, model dependencies, contractual protections, security controls, regulatory considerations, and long-term organizational risks before implementation or expanded use.

Establish and maintain appropriate application security, identity and access controls, segregation of duties, change controls, development standards, data governance, and technology governance practices.

Ensure assigned platforms and processes comply with applicable Credit Union policies, regulatory expectations, audit requirements, information security standards, and risk-management practices.

Ensure policies, procedures, system documentation, architectural diagrams, process maps, operational runbooks, recovery documentation, and end-user support materials remain accurate, current, accessible, and consistently maintained.

Oversee the timely investigation and resolution of incidents, recurring problems, and end-user issues involving the core banking platform, enterprise applications, integrations, automation, workflows, AI-enabled solutions, and communication technologies.

Coordinate disaster recovery testing, application recovery validation, system resilience planning, and business continuity activities for assigned platforms and services.

Establish service expectations and operating practices that promote quality, accountability, innovation, disciplined execution, and continuous improvement.

Build organizational understanding of application capabilities, automation, and responsible AI through communication, education, documentation, and partnership with business and technology stakeholders.

Conduct regular meetings with direct reports, support employee development, provide timely performance feedback, and prepare annual performance appraisals for assigned staff.

Serve as a trusted leadership resource and delegated backup for the VP, Core & Applications, as assigned.

Perform other duties and responsibilities as assigned.

Knowledge of:

• Core banking platforms, business applications, integrations, and financial institution operations
• Enterprise automation, workflow design, process improvement, and operational efficiency
• Contact center and omnichannel communication technologies
• AI-enabled workflow technologies, responsible AI practices, and appropriate business use
• Application security, privacy, access controls, risk management, and technology governance
• Project, portfolio, change, and vendor management principles
• Technology procurement, contract negotiation, and third-party service management
• Disaster recovery, business continuity, incident management, and service delivery practices

Ability to:

• Lead, motivate, coach, develop, and evaluate employees
• Set priorities and translate organizational objectives into practical plans and deliverables
• Analyze business processes, technical issues, risks, and operational efficiencies
• Evaluate technology solutions and make sound, timely recommendations and decisions
• Lead cross-functional initiatives and facilitate productive project and stakeholder discussions
• Prioritize competing projects, requests, incidents, and operational responsibilities
• Read, interpret, and apply complex business and technical information
• Develop and present proposals, business cases, reports, and executive-level communications
• Build effective relationships with employees, vendors, leadership, and other stakeholders

Skill in:

• People leadership, coaching, performance management, and team development
• Strategic planning, portfolio prioritization, and project leadership
• Workflow design, process mapping, automation, and continuous improvement
• Technical troubleshooting, incident escalation, and problem resolution
• Requirements development, documentation, facilitation, and presentation
• Vendor relationship management, contract negotiation, and service oversight
• Clear communication, collaboration, and effective decision-making

Critical Development Experiences:

Pursue opportunities for professional growth and development through training, education, and self-study.

Successfully complete all applicable compliance training and testing.

Education and experience equivalent to:

Seven to ten years of similar or related experience, including at least three years of leadership, supervisory, or significant lead experience.

A