Office Operations Manager
This position reports to the Senior Legal Support Services Manager and the Office Managing Partner. Day to day direction will be provided by the Office Managing Partner and the Chief Executive Officers/Directors of the Firm administrative departments.
This position is responsible for the overall operation of the office, including collaboration with attorneys and staff to ensure exceptional client service. Responsible for the direct supervision of the reception, facilities, and Legal Administrative Assistant employees within the offices. Supervision of records and technology employees is in conjunction with the administrative department managers. This position is also responsible for communications with and, where appropriate, supervision of outside vendors and building management and maintenance employees. Represents the Firm with external clients and professional organizations.
Please submit your application by no later than 45 days following the posted date. Applications received after this date may not be considered.
Required Education & Experience
- College degree in business, human resources or a related area; or the equivalent work experience.
- 3-5 years management experience in a law firm or professional service environment.
- 2-4 years human resources experience with knowledge of state and federal employment laws.
- Strong computer skills including experience with Microsoft Word, Excel, and PowerPoint.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Human Resources and Employee Relations (40%)
- Responsible for coordination of local staff hiring and the new hire orientation/integration/I-9 process for attorneys and staff.
- Responsible for local departure process, firm property collection for staff and attorneys in coordination with Attorney Recruiting and Development Department, and reviewing/updating local resources (e.g., library, records).
- Responsible for staff performance management, including annual performance evaluation process, goal-setting, compensation, performance recognition, coaching, and performance management including terminations.
- Implement and ensure success of staff and LAA Team back-up programs for appropriate coverage.
- Collaborate routinely with attorneys and staff to ensure efficient and effective work product and client support.
- Manage staff scheduling, including time management and time off requests in HRIS.
- Coordinate employee relation programs including office and firm events (e.g. holiday party, summer events, and administrative professional's week) and coordinate acknowledgement of births, funerals, and hospitalization with HR.
- Promote staff recognition programs.
- Manage HR budgets including entertainment and holiday.
- Facilities and Equipment (30%)
- Coordinate facility maintenance and ergonomics, including building/security issues, to maintain an orderly work environment.
- Maintain office and hospitality supplies and furniture.
- Maintain printers, copiers and postage meter.
- Manage the process for scheduling and maintenance of conference rooms and catering needs.
- Coordinate office moves and furniture cleaning.
- Oversee office relocation/remodel process and participate in design.
- Oversee the maintenance of the local Research Systems and Services (library).
- Manage emergency management system notifications.
- Manage Epiq staff.
- Manage parking contracts and billing.
- Assist with Business Continuity Plan and participate on the Emergency Response Team.
- Prepare and manage Facilities budget (e.g., operating, occupancy, and capital budgets).
- Finance, Purchasing and Inventory (20%)
- Identify, approve, and manage communications with vendors.
- Ordering, inventory and reconciliation process with vendors.
- Maintain check writing obligations for the office.
- Enter, reconcile and approve all local administrative expenses in Chrome River.
- Local bank contact: Take deposits to bank, initiate wires, review trust account when withdrawals or deposits are made.
- Communication/Local Contact (5%)
- Communicate with Chief Executive Officers and Directors regarding Firm and local issues, as necessary.
- Acts as a liaison with the community, and coordinate with community and industry organizations, as necessary, on behalf of the Firm and/or attorneys.
- Local marketing contact for client events and seminars; coordinate space, contract, set-up/take-down, and act as a key host for the events.
- General and Administrative (5%)
- Performs other duties as assigned.
Competencies
- Strong verbal and written communication skills.
- Self-motivated with excellent organizational skills and attention to detail.
- Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast-paced and dynamic environment.
- Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.
- A team player who motivates and educates other team members.
- Regular and predictable attendance is an essential function of the position.
- Ability to successfully manage direct report(s), including performance evaluation, goal-setting, employee development and problem-solving.
Supervisory Responsibility
This position includes supervisory responsibilities.
Travel
Travel minimal.
Work Environment & Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the responsibilities of the position, these work environment characteristics are representative of the environment the person in this position will encounter. While performing the duties of this job, the employee will work in a professional, fast paced office environment that may require additional hours to complete work.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. If an employee is unable to perform the essential functions of the position, Stinson LLP will evaluate whether a reasonable accommodation can be made to enable the employee to perform the described essential functions of the position. Generally, due to the nature of this office position, while performing the responsibilities of the position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.
Benefits & Compensation
At Stinson LLP, we are committed to the success of our employees. We are equally committed to providing competitive, affordable health and wellness benefits to help take care of yourself and your family, including:
- Medical, dental, and vision health plans
- Medical savings accounts
- Firm-provided Employee Assistance Program (EAP), Wellness Program, and Caregiving Support Concierge Services
- Employer-paid life insurance and AD&D
- Short- and long-term disability benefits
- Generous paid time off for holidays, vacation, bereavement, jury duty, and paid leave for sick and safe time, parental, and military
- Excellent work-life programs, including service bonuses, back-up child, elder, and pet care, and an employee discount program
The salary range for this role is $ 100,000 - $120,000. The salary range for this position is based on a variety of factors, including experience, skills, qualifications, and location. The range is provided as an initial approximation at the time of posting and may vary based on the individual's unique qualifications and experience.
EEO Statement
Stinson LLP is an equal employment opportunity (EEO) employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply to be considered for open positions. We offer a competitive compensation and benefits package. We conduct criminal background checks on all individuals offered employment. Information gathered through applicant voluntary self-identification will be used for statistical reporting and to measure the effectiveness of our EEO outreach efforts. All information is requested on a voluntary
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