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Cook - Columbus
Magnolia Manor
Columbus, GA

Job Title

Location 2010 Warm Springs Road, Columbus, GA, 31904, United States

Name Cole Price

Phone 229-931-5912

Email hrteam@magnoliamanor.com

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Overnight Valet Attendant - St. Louis, MO
Parking Management Company
Saint Louis, MO

Overnight Valet Parking Attendant

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experiencedelivering seamless, high-touch service to partners and guests alike.

Position Summary Join our team as an Overnight Valet Attendant, where you will provide exceptional guest service during late-night hours. You will be responsible for safely parking and retrieving guest vehicles while ensuring the security of the parking area. As the overnight representative of the hotel, your professionalism and attention to detail will help create a positive and welcoming experience for all guests arriving or departing after hours.

Primary Objective Deliver prompt, courteous, and secure valet services overnight, maintaining guest satisfaction and vehicle safety in alignment with hotel standards and company policies.

Duties and Responsibilities

  • Warm Welcome Greet guests warmly and assist with luggage and vehicle needs during overnight hours.
  • The Details Conduct thorough vehicle inspections to document any existing damage on claim tickets.
  • Safety Safely park and retrieve vehicles while adhering to all safety protocols and key handling procedures.
  • Stay Vigilant Monitor and secure the parking area throughout the night, responding quickly to guest requests and concerns.
  • Keep it Clean Maintain a clean, organized, and professional valet station reflective of the hotel's high standards.
  • Timekeeping Accurately record hours and gratuities in compliance with company policies.
  • Customer Service Provide outstanding customer service, addressing guest inquiries with professionalism and courtesy.
  • On Time Arrive punctually, dressed in full uniform, and comply with all hotel policies and safety guidelines.
  • Support Support team members and assist with additional tasks as needed to ensure smooth overnight operations.
  • Additional Duties Help with other tasks as needed to support the team and daily operations.

Knowledge, Skills, and Abilities Competency/Qualifications To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience High school diploma or GED required. Prior customer service experience is preferred. A helpful attitude and strong commitment to delivering excellent service are essential.

Licenses & Background Requirements A valid driver's license and reliable transportation are required. Candidates must maintain an acceptable motor vehicle record (no more than three moving violations within the past three years) and pass a background check. No additional certifications are required.

Hospitality, Customer Service & Communication Provide outstanding guest service through clear, courteous communication and attentive listening. Foster a warm, personalized experience that aligns with company standards and leaves a positive, lasting impression.

Organizational Support & Adaptability Comply with all company policies and procedures while effectively managing multiple responsibilities. Demonstrate flexibility and professionalism in dynamic environments and respond calmly and efficiently to unexpected challenges.

Dependability & Safety Consistently follow instructions, maintain assigned schedules, and complete tasks in a timely manner. Adhere to all safety protocols, use equipment correctly, and promptly report any unsafe conditions to help maintain a safe and efficient work environment.

Physical Demands & Work Environment Must be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods. Work is performed indoors and outdoors, often in varying weather conditions, including heat, cold, and rain. A clean, professional appearance and adherence to uniform and grooming standards are required. Evening, weekend, and holiday availability is essential. The role involves regular interaction with team members, clients, vendors, and guests, use of communication tools (phones, radios), and working in areas with moving vehicles.

Cell Phone Use Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.

Additional Compensation and Benefits

  • Health Benefits Medical, vision and dental insurance Upon eligibility
  • 401K Upon eligibility
  • Supplemental Insurance Life insurance and critical illness
  • Bonus opportunities
  • Internal leadership development program
  • Continuous nationwide growth opportunities.
  • Paid time off
  • Paid training
  • Tuition assistance through Bellevue University - Up to $5,250 per year
  • Nationwide discounts through Perks at Work
  • Military friendly employer

Employee at Will Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA) This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman's compensation laws.

Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

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Future Opening: Delivery Driver
Rosati's Pizza
Granite City, IL

Rosati's Pizza Delivery Driver

Rosati's Pizza is 'Chicago's Greatest Thin Crust Pizza' company built on family values, work ethic, and teamwork. At Rosati's, our passion runs deep for our food, our team members, and our customers. Authentic Italian food matched with authentic, genuine people is the Rosati recipe. Most Rosati's Pizza locations are locally owned and operated by entrepreneurial, franchised Operators. A range of Team Member opportunities exists at each restaurant, including front-of-house, back-of-house, and leadership roles. Our aim is to serve guests and communities well, and we know that starts with people. Creating a positive and productive place to work is important to both Rosati's Pizza and our franchisees.

Job Summary:

Delivery Drivers are responsible for delivering our food to customers in the designated delivery area. Drivers check all delivery orders to ensure accuracy and quality, then deliver products to customers in a safe and courteous manner. When not out on a delivery, drivers will work as in-shop employees, helping to make menu items and keep the restaurant clean. Delivery is a customer service job so knowing the menu, following customer requests, and following through with a smile can lead to more successful deliveries!

Qualifications:

  • Must be at least 18 years old
  • Drivers must have a valid driver's license, a good motor vehicle record, and proof of insurance. (All state and federal laws must be followed when working with us)
  • Drive safely and obey the rules of the road
  • Must be able to lift 30-40 lbs regularly throughout shifts

Benefits/Perks:

  • Competitive Hourly Wages
  • Friendly, Team-Oriented Environment
  • Excellent Growth Opportunities

Rosati's Pizza is a Chicago-based, family-owned Italian food and pizza restaurant, established in 1964 by Dick, Ron and Al Rosati. With the Rosati name firmly established in the Chicago suburbs, generations of mid-westerners have grown up with the brand and continue to spread its legend to every corner of the country.

Rosati's specializes in authentic Chicago-style pizza and Italian cuisine with high quality ingredients, superior customer service and reliability. When people come to Rosati's, they expect the best and that is what we deliver, every time.

Rosati's Pizza is growing fast, and we need you! We have a commitment to and passion for flavorful food, authentic service...and hiring the best! Join our team and you'll become part of a family that is consistently rated among the best.

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Cutting line Operator- 6pm-6am
The Job Center Staffing
Fairfield, OH

Cutting Line Operator

The Job Center Staffing is hiring associates on 3rd shift machine operator currently in Fairfield. This is a great opportunity for a direct hire placement. Compensation / shift/ benefits for cutting line operator.

Hourly wage: $20.28 per hour

Shift: 12hr continental shift 6pm-6am

Benefits include medical, dental, vision, 401(k), PTO

Responsibilities

  • Responsible for tending to the machines to cut, bend, or straighten material.
  • Examining completed workpieces and sorting defective pieces according to types of flaws
  • Start and stop machines, monitor their operations, and record operational data
  • Set up, operate or tend multiple machines to cut material

Requirements for cutting line operator

  • Knowledge of machines and tools
  • Ability to work overtime as needed
  • Ability to keep up with a fast pace changing environment
  • Attention to detail

Apply now at thejobcenterstaffing.com or come to 4801 Montgomery Road Cincinnati, OH between 8 am 5 pm Monday thru Friday. Walk ins welcome!

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Director, Donor Engagement - The Network- DC
Jewish Federations of North America
Rockville, MD

Director Of Donor Engagement The Network

The Director of Donor Engagement The Network leads strategy and execution for engaging Greater Washington's Jewish business professional community of donors as a key driver of Federation's campaign pipeline and long-term philanthropic growth.

This role is focused on identifying, cultivating, and stewarding high-potential and significant donors, while advancing individuals along a clear path toward deeper giving and leadership. As part of a fully integrated FRD team, this role contributes to coordinated moves management across the campaign.

The Director also manages the Associate Director responsible for the Commercial Real Estate division and guides the team's work engaging professionals as leaders and connectorsexpanding networks, opening doors, and driving philanthropic growth and leadership development.

Fundraising & Donor Strategy

  • Identify, cultivate, solicit, and steward high-potential and significant donors in alignment with Federation's impact and growth strategy
  • Build and manage a strong pipeline of prospects, advancing donors toward increased giving and leadership in support of Federation's strategic priorities and long-term growth
  • Execute strategic moves management plans for a personal portfolio
  • Leverage Network engagement to drive campaign growth and elevate donors across giving levels
  • Use data and metrics to track donor progression and inform strategy

Network & Industry Engagement

  • Lead strategy for engaging business professional communities across the region
  • Oversee key industry verticals, including Commercial Real Estate and Northern Virginia
  • Design and implement strategies that engage professionals as leaders and connectors, leveraging their networks to identify prospects, build relationships, and drive philanthropic growth
  • Expand outreach across sectors such as real estate, legal, financial services, tech, and entrepreneurship
  • Ensure all engagement efforts align with clear fundraising and pipeline goals

Volunteer Leadership

  • Partner with Network Co-Chairs and lay leaders to set vision and goals
  • Develop and support volunteer leaders as active partners in donor outreach and solicitation
  • Build a strong leadership pipeline for long-term engagement
  • Foster collaboration, connection, and inclusive leadership practices

Team Leadership & Collaboration

  • Manage and develop 1-3 professionals, including goal-setting, coaching, and performance management
  • Partner across FRD in a highly collaborative, integrated model
  • Contribute to shared campaign goals and coordinated donor strategies
  • Collaborate with Communications and colleagues to support engagement and fundraising efforts

Partnerships & Growth

  • Partner with our Senior Director, Legacy Giving and the Jewish Community Foundation to support legacy and planned giving conversations
  • Build relationships with community partners and organizations
  • Identify emerging opportunities to expand Federation's reach within the professional community

What Success Looks Like

  • Growth in campaign dollars and donor participation
  • Strong, active pipeline with clear donor progression
  • Increased donor retention, upgrades, and leadership engagement
  • Effective Commercial industry-based strategies
  • Engaged and activated volunteer leadership
  • Meaningful contribution to a collaborative FRD team culture

What You Bring

  • 57+ years of experience in fundraising, donor engagement, sales, or relationship management
  • Proven success managing donor portfolios and closing gifts
  • Experience working with volunteer leaders
  • Strong strategic thinking and execution skills
  • Data-driven approach to decision-making
  • Excellent communication and relationship-building skills
  • Acumen for business trends in the region
  • Team management experience preferred
  • Familiarity with the Jewish community preferred
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Director, Nursing Perioperative Services
Sutter Health
Santa Rosa, CA

Executive Perioperative Nursing Leadership

Provides executive-level perioperative nursing and administrative leadership at Sutter Santa Rosa Regional Hospital, a nationally ranked, high-performing surgical center known for exceptional clinical quality, surgical outcomes, and patient experience. Oversees multidisciplinary perioperative teams across inpatient, outpatient, and procedural areas, establishing standards for safety, efficiency, and operational excellence. Collaborates closely with surgeons, anesthesiologists, medical staff, and Sutter Health system leaders to promote high-value surgical care, improve throughput, and support continuous improvement. Plays a vital role in system-wide strategic planning, setting annual operating priorities, and guiding capital investments, while ensuring accountability for operating budgets, performance metrics, and maintaining top-decile results.

EDUCATION: Other: Graduate of an accredited school of nursing.

CERTIFICATION & LICENSURE: RN-Registered Nurse of CaliforniaBLS-Basic Life Support Healthcare Provider

TYPICAL EXPERIENCE: 12 years of recent relevant experience.

SKILLS AND KNOWLEDGE: Advanced knowledge of nursing operations and workflows, and how the department's process/workflow impacts other department operations. Understands business and operational requirements, demonstrating ability to design and establish goals to meet long and short-term objectives. Demonstrates credible leadership presence, with the ability to respond to questions with logic, clarity, calmness, and authority; and the ability to motivate and engage others. Ability to build and establish effective working partnerships with employees, peers, and leaders to achieve business objectives. Collaboration skills to facilitate open information sharing and cooperation with various stakeholders. Ability to handle difficult circumstances and make sound business decisions with little direction. Working knowledge of wage and hour laws. Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner. Verbal and written communication skills, with the ability to convey concepts and communicate information or issues in a manner that is readily understood by management and employees. Interpersonal skills with the ability to deliver presentations to a variety of audiences. Understanding of the budgetary process and the healthcare financial environment. Demonstrates effectiveness in achieving goals through individuals without having direct control of those resources. Delegates effectively, with the ability to manage and prioritize multiple projects in a fast-paced environment with changing business priorities. Demonstrates flexibility and is adaptable to change and is able to inspire others to welcome change. Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.

Job Shift: Varied

Schedule: Full Time

Days of the Week: Variable

Weekend Requirements: As Needed

Benefits: Yes

Unions: No

Position Status: Exempt

Weekly Hours: 40

Employee Status: Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $205,337.60 to $328,536.00 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program.

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Assistant Manager
SwimMetro Management, Inc
Roanoke, VA

Assistant Manager

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position: Assistant Manager

SwimMetro Management is a full service pool management company specialized in providing seasonal lifeguard staff to community pools during the summer. We are currently hiring Assistant Managers for the upcoming swim season for pools located in Richmond, Midlothian, Mechanicsville, Glen Allen and Chester. The professionalism, maturity, and commitment level of each staff member is critical to our success. We are looking for responsible, dependable, hardworking individuals to fill these positions. Aside from working outdoors with your friends, helping your friends and neighbors have fun at the pool and the gratifying feeling of helping those in need, SwimMetro also offers the following:

  • Flexible hours
  • Further training in aquatics and safety
  • A local, responsive and highly experienced supervisor and administrative staff to help you throughout your employment and beyond.
  • Competitive pay
  • Opportunities to earn extra income by teaching Swim Lessons or by working Special Events
  • Quick commutes and the opportunity to work at one of the 45+ facilities we manage
  • Management positions and promotion opportunities to help build your resume

Summary: To help ensure a safe, clean and enjoyable swimming environment.

Responsibilities:

  • Effectively monitor the pool area to prevent injuries and provide care as necessary.
  • Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training, medical supplies and equipment.
  • Contact emergency medical personnel in case of serious injury.
  • Rescue distressed persons, using American Red Cross rescue techniques and equipment.
  • Maintain quality of pool water by testing chemical levels and performing regular maintenance to the pool and pool filtration system.
  • Maintain sanitary conditions of all other facilities within the pool area including bathrooms and pool deck.
  • Recruit, train, schedule and supervise lifeguard staff to ensure a safe and clean swimming environment.
  • Perform other work as assigned by management or supervisors to ensure the safety and cleanliness of the pool facility.

Category: Management

Position Requirements: Must have an American Red Cross Lifeguard certification. Interested in working but not certified? SwimMetro also offers American Red Cross Lifeguard Training! Visit www.swimmetro.com - Training & Certification, to view our course schedule and register for a course.

Rate of Pay: Based on experience

City: Chesterfield

State: VA

Location: Windsor Park

Exempt/Non-Exempt: Non-Exempt

Full-Time/Part-Time: Seasonal

Open Date: 12/1/2025

This position is currently accepting applications.

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Housekeeping Supervisor
Encompass Onsite
Macclenny, FL

Job Description

Job Description

Job Description

Housekeeping Supervisor

NATURE OF WORK

The supervisor oversees the environmental operation directly responsible for promoting a clean and efficient process for the assigned account. Acts as a direct liaison between the client and staff.

EXAMPLES OF ESSENTIAL DUTIES

  • Directly responsible to ensure the clients requests are assigned to personnel and completed in a timely manner daily
  • Supervises work activities of cleaning personnel to ensure a clean environment
  • Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness
  • Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such as OSHA, EPA, State Health Department, etc.
  • Plans work schedule for major tasks.
  • Inventories stock to ensure adequate supplies.
  • Issues supplies and equipment to workers.
  • Investigates complaints regarding housekeeping service and equipment and takes corrective action.
  • Conducts in-service training of assigned employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
  • Attends training seminars to perfect housekeeping techniques and procedures and enhance supervisory skills.
  • Records data concerning work assignments, personnel actions, and timecards, and prepares periodic reports.
  • Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation.
  • Performs additional duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic reading, writing, and arithmetic skills required.
  • Knowledge of telephone protocol. Duties require professional verbal and written communication skills.
  • Use of smart phone
  • Ability to send email communications
  • Ability to develop field procedures
  • Ability to prepare and maintain effective working relationships with other employees and the general public.

MINIMUM REQUIREMENTS

  • Minimum of at least 2 years previous supervisory experience
  • Bi-lingual in English and Spanish, or Creole
  • Valid Florida Driver’s license

PHYSICAL DEMANDS

  • This position demands good physical and mental health
  • The housekeeper supervisor will be required to lift, carry, walk, sit, push, pull and work a flexible schedule.
  • Must be able to move continuously during work hours
  • Must be able to lift and/or carry 30 to 45 pounds

SUPERVISION RECEIVED

  • General supervision is received from an account manager who confers on difficult problems and reviews completed work for quality of professional results. Tasks are usually performed under little direct supervision allowing use of independent judgment

SUPERVISION EXERCISED

  • Must supervise housekeepers and floor technicians.

FLSA Status: Non-Exempt.

EEO Classification: Service Workers

Encompass is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Our commitment to quality service and performance begins with attracting the most qualified employees and cleaning professionals who wish to work alongside leaders in the building maintenance field. With support and recognition from co-workers and management, our employees have an opportunity to attain the highest level of professional achievement and personal satisfaction in a dynamic and friendly environment.


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Shift Leader - Part Time
Taco Bell
Jackson, TN
Taco Bell - 117 Parkstone Place - Responsibilities: Run great shifts in a self-sufficient manner; Take ownership and responsibility to solve problems; Be willing to provide help and guidance to others; Seek help from others when appropriate; Support the RGM by running great shifts
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HVAC Tech
Taco Bell
Amarillo, TX
Taco Bell - 6256 West Hollywood Road - Responsibilities: Performs complex repairs on commercial kitchen and HVAC equipment; Manage installation, repair and maintenance of commercial kitchen equipment; Diagnose technical problems and determine proper solutions; Provides preventative maintenance activities; Maintains safe, clean and organized work area
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Receiving Clerk Full Time
Bass Pro Shops
Gainesville, FL
Bass Pro Shops - - Responsibilities: Unloads trucks, stocks merchandise, tickets merchandise and processes returns; Maintains Receiving area layout as set by the Corporate Office; Keeps work area clean, neat and safe; Interacts with associates in a friendly, positive and professional manner; Performs tasks under general supervision following established procedures
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Team Member
Taco Bell
Columbia, MO
Taco Bell - - Responsibilities: Help provide fast, friendly service by assisting customers and preparing food
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Courtesy Clerk/Grocery Bagger
The Kroger Company
Murfreesboro, TN
The Kroger Company - 2946 South Church Street - Responsibilities: Bag groceries at checkout and ensure contents are not damaged; Assist in loading bags into customers' cars or carry bags to their vehicle; Perform basic shelf conditioning and maintain store cleanliness; Inform customers of grocery specials and locate products as needed; Return merchandise to store shelves and maintain organization of bascarts and around store
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Unit Secretary
Prime Healthcare
Boonton Township, NJ
Prime Healthcare - - Responsibilities: Facilitates communication needs of the Behavioral Health unit; Transcribes physician orders when needed with notation/signature by nursing staff; Prepares and compiles patient records for the Behavioral Health Unit; Orders supplies for the unit and maintains daily patient charts; Assists nursing staff with indirect patient care duties
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barista - Store# 10260, ALPINE & SOUTH GRADE, ALPINE
Starbucks
Alpine, CA
Starbucks - 2963 Alpine Boulevard - Responsibilities: Prepare beverages and food to standard recipes; Engage with customers and understand their needs; Maintain store cleanliness and safety; Cash handling and point-of-sale transactions; Work as part of a team
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Line Cook
Outback Steakhouse
Vestal, NY
Outback Steakhouse - 3140 Vestal Parkway East - Responsibilities: Follow established food safety guidelines, recipes, standards, and procedures; Maintain a clean and food-safe environment; Passionately prepare, portion, and/or cook food items according to quality specifications; Assess ingredients and items for freshness and quality, rotating product appropriately; Be a team player
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Team Member
Taco Bell
Columbia, MO
Taco Bell - 3301 Clark Lane - Responsibilities: Provide fast, friendly service while taking orders and preparing food for customers.
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Team Member
Tractor Supply Co.
Williston, FL
Tractor Supply Co. - - Responsibilities: Operate cash register/computer following cash handling procedures; Recovery of merchandise; Assist customers with loading purchases; Complete Plan-o-gram procedures (merchandising, sets, and resets); Ensure the customer has a Legendary shopping experience that differentiates from the competition
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Reservations Agent (PT or FT)
United Airlines
Granger, IN
A career is a journey - take yours further with United! Currently seeking Reservations Agent positions to: Serve as the first connection between United Airlines and customers; Possess strong communication skills and the ability to learn the systems used to provide the right answers to customers; Provide flight schedule and rate information; Determine the best routes and timing based on customer needs; Answer an array of other questions from passengers; Remain calm, positive, and caring even when customers are not. Let your career journey take flight with United today!
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Maintenance Technician
LCS Senior Living
Cedar Rapids, IA
LCS Senior Living - 2115 First Ave SE - Responsibilities: Performs basic maintenance duties and repairs; Performs painting and refurbishing projects, as directed by supervisor; Performs minor building and equipment repairs and maintains all tools, equipment and supplies in proper condition; Performs routine preventive maintenance; Assists during winter with snow removal efforts
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Senior Client Success Manager
Cordial Experience Inc.
New York, NY

Job Description

Job Description

ABOUT CORDIAL

We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.

We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.

OUR VALUES

  • Communicate better than the rest
  • Own it, every time
  • Solve client problems tenaciously
  • Make Waves

POSITION SUMMARY

The Senior Client Success Manager reports to the Senior Director of Client Success and serves as the strategic advisor and executive relationship owner for a portfolio of Cordial's enterprise clients. Cordial operates a solutions-led model, meaning the Solutions team owns day-to-day client execution: platform configuration, technical problem-solving, and program delivery. The Senior CSM operates above that layer, accountable for client outcomes, commercial performance, and long-term strategic direction. This role is the connective tissue between the client's business goals and everything Cordial brings to bear on their behalf. Core focus areas include executive engagement, strategic roadmap development, full commercial ownership (renewals and upsells), AI-informed client strategy, escalation management, and proactive competitive positioning.

WHAT YOU'LL DO

Serve as the strategic advisor. You are the client's most senior point of contact at Cordial. Not the day-to-day operator, but the person they call when they're thinking about where their program needs to go next. You bring a point of view, challenge their thinking, and connect their business goals to Cordial's capabilities in ways that drive measurable impact.

Own client outcomes, not client tasks. Cordial's Solutions team handles day-to-day execution. Your job is to ensure that work is always moving in the right direction, aligned to the client's success plan, tied to their business objectives, and delivered with the level of quality that retains and grows the relationship. You're accountable for outcomes.

Lead executive engagement. You own business relationships all the way to the C-suite within your client portfolio. You run executive business reviews, bring strategic recommendations, and position Cordial as a long-term growth partner, not just a vendor.

Drive the strategic roadmap. You develop and maintain a forward-looking success plan for each client that reflects their business priorities, martech strategy, and Cordial's evolving capabilities, including AI-driven features. You help clients think beyond their current program and see what's possible.

Own the full commercial relationship. You own renewals, upsells, and expansion end to end: from forecasting and opportunity identification through negotiation and contract execution. You proactively find growth by understanding where clients can go deeper with Cordial across new channels, expanded use cases, and emerging capabilities.

Bring AI into the conversation. You stay genuinely current on how AI is reshaping marketing: predictive personalization, send-time optimization, generative content, intelligent segmentation. You help clients understand how to apply these capabilities within Cordial and bring that fluency into every strategy conversation.

Manage escalations with authority. When something goes wrong, clients look to you. You lead escalations with calm and accountability, coordinating internally across Solutions, Product, and Engineering, and communicating clearly with client stakeholders until resolution.

Protect and grow the portfolio. You stay ahead of competitive threats, track client health proactively, and identify risk early. You don't wait for a renewal conversation to surface a problem.

Represent CS cross-functionally. You are the client's voice internally, partnering with Product, Engineering, Sales, and Marketing to surface client needs, inform the roadmap, and contribute to Cordial's go-to-market narrative.

WHAT YOU BRING

  • 7+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technology
  • A bachelor's degree or equivalent experience
  • Experience operating in a solutions-led or delivery-led model where you owned strategy and outcomes while a technical team owned execution
  • Full commercial ownership experience; you've carried a renewal and upsell number, managed forecasts, and driven net revenue retention across a portfolio
  • A track record of building and maintaining VP and C-suite relationships within enterprise accounts
  • Genuine technical curiosity; you can engage meaningfully with a client's data architecture and martech stack without needing to be the one building it
  • Genuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clients
  • Comfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of client work
  • Excellent communication skills across audiences; you can lead a strategic roadmap session with a CMO and hold your own in a technical escalation call
  • A proven ability to work cross-functionally, particularly with Product, Engineering, and Sales
  • Strong organizational skills; you manage a complex portfolio without losing track of the details that matter
  • Comfort with ambiguity; you've thrived in fast-moving, high-autonomy environments before

BONUS POINTS IF YOU

  • Experience in the enterprise marketing automation space
  • Familiarity with tools like JIRA, Harvest, or similar project and time-tracking platforms
  • Hands-on experience with email or digital marketing technology, including personalization, segmentation, and advanced automation

COMPENSATION & BENEFITS

$115,000.00 - $145,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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