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Customer Service Rep

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

You must be 16 years of age or older.

Operate all equipment.

Stock ingredients from delivery area to storage, work area, walk-in cooler.

Prepare product.

Receive and process telephone orders.

Take inventory and complete associated paperwork.

Clean equipment and facility approximately daily.

Orientation and training provided on the job.

Ability to comprehend and give correct written instructions.

Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

Must be able to make correct monetary change.

Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

Ability to enter orders using a computer keyboard or touch screen.

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

Sudden changes in temperature in work area and while outside.

Fumes from food odors.

Exposure to cornmeal dust.

Cramped quarters including walk-in cooler.

Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.

Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

Depth perception.

Ability to differentiate between hot and cold surfaces.

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".

For short distances for short durations

Paperwork is normally completed in an office at a desk or table

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Performed occasionally to stock shelves and to clean low areas.

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Eye-hand coordination is essential. Use of hands is continuous during the day.

Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Pharmacy Technician

Your future role at a glance

Location: Indianapolis, IN

Facility: Ascension St Vincent Hospital Indianapolis

Department/Specialty: Pharmacy

Schedule: Full time, Rotating shifts

How you'll make an impact in this role

• Refill and maintain automated dispensing systems.
• Prepare orders and maintain inventory for the pharmacy department.
• Repackage bulk medications.
• Receive and store incoming supplies.
• Serve as liaison between pharmacy, patient and health professional by providing information as necessary.

What minimum requirements you'll need

Licensure / Certification / Registration:

One or more of the following required:

• In Training Pharmacy Tech obtained prior to hire date or job transfer date.
• Licensed Pharmacy Tech credentialed from the Indiana Board Of Pharmacy obtained prior to hire date or job transfer date.
• Pharmacy Intern obtained prior to hire date or job transfer date.

One or more of the following preferred:

• Licensed Pharmacy Tech credentialed from the Pharmacy Technician Certification Board (PTCB).
• Pharmacy Tech credentialed from the National Healthcareer Association.

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Beechwood Sales and Service CDL Delivery Drivers

Beechwood Sales and Service is a family owned and operated beer distribution company located near Milwaukee, Wisconsin. We represent the world's best breweries including Anheuser-Busch, Diageo-Guinness, Sierra Nevada, New Glarus, and more. We are proud of our high level of service and commitment to our employees, which has earned us several recognitions as a Top Workplace by the Milwaukee Journal Sentinel. We offer an opportunity to work with world-class beer professionals in a vibrant and engaging environment. Beechwood provides industry leading benefits including competitive salaries, outstanding healthcare, a generous retirement package, paid vacation and holidays, career training, and opportunities for growth and development within our organization.

Full-time CDL Delivery Drivers will be responsible for making local deliveries, including some breakdown and restocking deliveries, to our customers in Southeastern Wisconsin. This position requires local travel in Southeastern Wisconsin, no nights or weekends! CDL Delivery Drivers are developed and mentored to become familiar with sales and operations within our growing company.

This position will be based out of our office in New Berlin, WI. This opportunity provides early first shift hours, flexible schedules, excellent benefits, and competitive wages depending on experience. The starting pay is $29/hour. We are looking for hardworking, motivated individuals with a strong work ethic and sense of responsibility to join and contribute to our team. We like to consider ourselves as the "beer half-full" kind of people. Apply today to learn more!

Essential Job Functions:

• Safely operate a CDL tractor-trailer combination
• Physically unload and load product on and off trailers
• Physically unload and deliver product to our customers
• Ensure proper stock rotation of our products and place products on shelves, racks, displays, and in coolers
• Provide excellent customer service
• Perform other duties as assigned

Critical Physical Demands:

• Use of hand and foot controls for driving
• Walking and climbing stairs
• Two handed lifting, handling and carrying of cases from floor to overhead levels on a frequent basis.
• Pushing and pulling a hand truck and/or cart loaded with up to 165 pounds on level and inclined surfaces on a frequent basis
• Sustained squatting, kneeling, and/or bending while handling products

Requirements:

• Valid Class A CDL License
• Safe driving history and record
• Knowledge of Southeastern Wisconsin territory preferred
• Pass a company paid for DOT drug test and DOT physical
• High School Diploma/GED
• Excellent written and verbal communication skills
• Daily, punctual attendance is required

Why Join Us?

• Career development with in-house and on-the-job training
• 401K with company match + profit sharing
• PTO + paid holidays
• Platinum-level health coverage including medical, dental and vision insurance with low premium contributions
• Wellness benefits, tuition assistance, cell phone discounts

The Sheehan Family Companies are proud to be an equal opportunity employer.

#donotsponsor

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Sales Supervisor (P/T)

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.

Assist in training and developing a successful sales team.

Ensure that all customer service initiatives are in place to address issues quickly and courteously.

Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.

Communicate effectively with customers, team members, management, and corporate stakeholders.

Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.

Be flexible and occasionally perform work outside of your specific role.

Requirements

Minimum of 2-3 years of retail experience.

High school diploma or equivalent preferred.

Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.

Excellent team-building skills.

Strong verbal and written communication skills.

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

Medical, Dental, Vision Benefits & Flexible Spending Accounts

Life & Short/Long-Term Disability Benefits

401K Eligibility over the age of 21 with Company match after 6 months of employment

Paid time off benefits including paid vacation, sick time, voting

Virtual Health Care

50% off employee discount and 40% off immediate family discount

Friends and Family Discount Events

Free shoe every season/quarter

Employee Assistance Program

Tuition Reimbursement Program

Career Growth

Employee Referral Program

National Remote Position

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

As part of the UnitedHealth Group family of businesses, we're a dynamic new partnership formed by Dignity Health and Optum. We'll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you're looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you.

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6am - 5pm PST. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training for the first month and the hours during training will be 6:00 AM to 2:30 PM PST, Monday through Friday.

Primary Responsibilities:

• This position performs collecting, reconciliation, research, correspondence, and independent problem solving.
• Reconciles complex, multi-payment accounts.
• Submits appeal letters on underpaid claims as directed.
• Interprets payer contracts to determine if payment and adjustment is accurate.
• Reviews EOB's for denials, along with posting corrected adjustments in order to balance accounts.
• Identifies needs for process improvements and creating/enhancing processes in the PFS department.
• Promotes positive teamwork within department and among employees.
• Works with all hospital departments for proper coding and billing procedures.
• Follows all departmental, hospital, and regulatory policies and procedures, including HIPAA requirements.
• Utilizes top customer service skills with all customers: patients, government agencies and commercial insurances
• Reconciles accounts on a daily basis to determine underpayment, overpayment or contractual adjustment correction.
• May be assigned to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity.
• Coordinates with other staff members and physician office staff as necessary ensure correct processing.
• Reconciles, balances, and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company's collection/self-pay policies to ensure maximum reimbursement.
• May be assigned to research payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors.
• Makes appeals and corrections as necessary.
• Builds strong working relationships with assigned business units, hospital departments or provider offices.
• Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems.
• Provides assistance to internal clients.
• Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues.
• Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.
• Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.
• Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately.
• Works independently under general supervision, following defined standards and procedures.
• Uses critical thinking skills to solve problems and reconcile accounts in a timely manner.
• **External customers include all hospital patients, patient families and all third-party payers.
• **Internal customers include facility medical records and patient financial services staff, attorneys, and central services staff members.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma /GED
• Must be 18 years of age OR older
• 1+ years of hospital/facility collections experience, including follow?up, appeals, and denied claims
• 1+ years of recent experience in follow-up with Medicaid Managed or Medi-Cal Managed Care plans, including handling appeals and denials
• Experience navigating within an insurance portal to work denied hospital claims to resolution
• Experience reviewing and interpreting UB 04 claim forms, including CPT, ICD 10, and HCPCS
• Experience with Microsoft Office Suite - including Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to complete training during the first month between 6:00 AM to 2:30 PM PST, Monday through Friday
• Ability to work an 8-hour shift, Monday through Friday, between 6:00 AM and 5:00 PM PST

Preferred Qualifications:

• 2+ years of experience with follow-up on Medi-Cal or Medi-Cal Managed Care

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Senior Project Manager

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, our Program Management and Construction Management (PM/CM) team works seamlessly with clients by delivering projects and programs to achieve our clients' goals. Whether it's managing construction or designing buildings, solutions are continuously being implemented. What we do is more than construction; we play a part in moving a vision from concept to reality.

We're looking for an experienced and collaborative Senior Project Manager in New York, NY who thrives when people are in sync and projects are running not just on time but within budget. You'll be responsible for the management of the project development from conception through completion in accordance with program objectives. You'll manage and provide construction oversight and resolve complex construction project related challenges.

You'll be responsible for analyzing and developing reports, meeting minutes, correspondences, project awards, invoices, and assist with development and management of project budgets, schedules, and project controls. You'll provide effective, skilled project management to help reduce the costs of delivering projects and adding value to the client by applying proven project management techniques. Your ability to multi-task and work in a fast-paced environment is a must to be successful at this role.

Here's what you'll need

• Project Manager (P/C) shall possess, at a minimum, 8 years of experience in construction involving multiple phases of large-scale building/rehabilitation projects
• A minimum of four years' experience shall be as an Assistant Project Manager responsible for large-scale projects valued above $10 million with an extensive knowledge of all facets of construction and construction documents
• Must be able to manage the various projects using established controls/procedures and provide job site leadership in all areas of scheduling, safety, quality, coordination with the designers and any critical issues pertinent to the project or the client/facility
• The Project Manager shall have a full working knowledge of the change order and cost review process and the review/approval of contractor's payment application
• Possess an OSHA 10 or OSHA 30 certification

Ideally, you'll have:

• Ability to manage the various projects using established controls and procedures and provide job site leadership in all areas of scheduling, safety, quality, coordination with the designers, and any critical issues pertinent to the project or the client/facility

Posted Salary Range: Minimum 140,000.00 Posted Salary Range: Upper 170,000.00

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $140,000.00 to $170,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on September 03, 2026. This position will be open for at least 3 days.

Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

Locations

New York - New York - United States

Kitchen Manager

We are looking for a Kitchen Manager to ensure all daily activities run smoothly and efficiently. Responsibilities include hiring, managing, and training restaurant team members and ensuring outstanding customer service. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes great customer service. You should also be available to work within opening hours, including weekends and holidays. Ultimately, you will help minimize operating costs, boost our employee retention, and deliver a positive dining experience for our guests.

Responsibilities:

• Manage and oversee the daily culinary restaurant operations. Perform Open / Mid-Day / Closing duties.
• Deliver superior guest service, ensuring guest satisfaction.
• Coordinate communication and assist between the front of the house and back of the house staff and managers.
• Mentor and coach front of the house and back of the house staff.
• Make hiring and termination recommendations to the general manager.
• Oversee all financial responsibilities including inventory, ordering food, and hitting all labor targets.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
• Arrange for new employees' proper onboarding (scheduling training, etc.).
• Monitor compliance with safety and hygiene regulations.

Job Benefits:

• Competitive salary (commensurate with experience)
• Performance-based quarterly cash bonus program based off metrics with key financial measures.
• 401K with match
• Comprehensive health benefits
• Paid time off (PTO)
• Meal benefits
• Excellent room for growth and advancement

Requirements:

• A minimum of three (3) years of high-volume full service corporate casual dining restaurant
• Familiarity with restaurant management software.
• Customer service, communication, and team management abilities.
• Ability to work in a face-paced environment and stand and walk for 8 to 10 hours.
• Ability to motivate and direct managers and employees effectively.

This is more than a job - it's a leadership opportunity to make a real impact. If you're ready to bring energy, integrity, and world-class hospitality to the table, we want to hear from you.

Intake Referral Coordinator

Williamsburg, Virginia

Hiring Range: $25.80 - $35.48/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview: The Intake Referral Coordinator supports dementia care and specialty program services by performing intake and processing referrals for the Martha W. Goodson Center, including the Geriatric Assessment Clinic, Driving Evaluation, and applicable federal and state programs. In partnership with clinically trained team members and under clinical guidance, this role utilizes a structured, patient and caregiver centered approach to collect required data for program-specific assessments, review referrals, and determine eligibility based on established criteria, while coordinating access to appropriate clinical, community, and program-based services.

What You Will Do:

• Performs intake and manages the end-to-end referral process for Martha W. Goodson Center services and programs by collecting and reviewing required information, determining referral appropriateness based on established criteria, and coordinating service delivery through appropriate team assignment. Facilitates communication and information sharing across stakeholders, arranges transitions to external agencies when referrals are not accepted, and ensures consistent follow-up and engagement with all parties until services are initiated, completed, or closed.
• Utilizes clinical knowledge to gather and document accurate, program-specific referral information while effectively managing incoming inquiries in alignment with service excellence standards. Serves as a knowledgeable resource and backup support on available services, including eligibility criteria, access points, and alternative options, and communicates this information clearly to patients, caregivers, and referral sources while actively participating in interdisciplinary team meetings to support coordinated, patient-centered care delivery.
• Maintains data integrity and accuracy by entering, updating, and retrieving information across multiple systems, including timely documentation in designated medical record systems. Ensures all required records and forms are completed in accordance with organizational standards to support efficient operations, compliance, and continuity of patient care.
• Maintains a comprehensive and current knowledge base of Martha W. Goodson Center services and programs, relevant healthcare regulations, and community resources to support effective referral coordination and patient access to care. Actively stays informed of updates impacting service delivery and collaborates with internal teams and external partners to strengthen community relationships and support coordinated, patient-centered care.

Qualifications:

• High School Diploma or GED, (Required)
• Program Graduate, Nursing or Allied Health (Required)
• Associates Degree, Nursing or Allied Health (Preferred)

Experience:

• 2 years Healthcare experience in related field (Required)

Licenses and Certifications:

• CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required)
• Licensed Practical Nurse (LPN) - Virginia Department of Health Professions (VDHP) (Required) or
• License Physical Therapy Assistant (PTA) - Virginia Department of Health Professions (VDHP) (Required) or
• Licensed Occupational Therapy Assistant (COTA) - National Board for Certification in Occupational Therapy Inc (NBCOT) (Required)

Senior Care Manager

Position Purpose: Develops, assesses, plans, implements, and coordinates complex care management activities based on member needs primarily focused on behavioral health needs (including behavioral health, and social needs) to provide quality, cost-effective healthcare outcomes. Develops a personalized care plan/service plan as appropriate/required and educates members and their families/care givers on services and benefit options available to receive appropriate high-quality care.

Key Details: Centene is seeking a compassionate and experienced Senior Care Manager to support the MHS Health Wisconsin plan and make a meaningful difference in the lives of members. This hybrid opportunity includes approximately 50% field-based visits throughout the Milwaukee area, offering the chance to build strong member relationships while coordinating high-quality, person-centered care. The ideal candidate will bring case management and managed care experience, familiarity with HMO and/or Medicaid plans, and knowledge of programs such as SSI and TANF. Candidates must be licensed clinicians.

Responsibilities:

• Develops and continuously assesses ongoing care plans/service plans of the members with high level acuity via phone or in-home visits and works to identify providers, specialists, and community resources needed for care including mental health and social determinant needs
• May perform telephonic, digital, home and/or other site visits outreach to assess member needs and collaborate with resources
• Coordinates and manages, as appropriate, between the member and/or family and the care provider team to ensure identified services are accessible to members
• Maintains a caseload with higher volume of complex/specialty cases
• Monitors member status and outcomes for changes in treatment side effects, complications and clinical symptoms and revises care plan/service plan based on member needs and issues identified including mental health and substance use disorders
• Identifies problems/barriers for care coordination and appropriate care management interventions for advanced and complex cases including mental health and substance use disorders
• Reviews member data to identify health risks and/or care gaps, and improve operating performance and quality care to address member's needs/issues and provides recommendations in accordance with state and federal regulations
• Reviews referrals information and intake assessments to develop appropriate care plan for complex/specialty cases
• Collaborates with healthcare providers and partners (including behavioral) as appropriate to facilitate care coordination and collaborate with appropriate providers or specialists to ensure member has timely access to needed care or services
• Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
• Provides education to members and their families on procedures, healthcare provider instructions, treatment options, referrals, and healthcare benefits, which may include behavioral health and social determinant needs
• Partners with leadership team to improve and enhance care and quality delivery for members in a cost-effective manner
• May precept clinical new hires by fostering and building core skills, coaching and facilitating their growth, and guiding through the onboarding process to upskill readiness
• Provides guidance and support to clinical new hires/preceptees in navigating within a Managed Care Organization (MCO) and provides coaching and shadowing opportunities to bridge gap between classroom training and field practice
• Engages and assists new hire/preceptee during onboarding journey including responsibility for completing competency check points ensuring readiness for Service Coordination success
• Engages in a collaborative and ongoing process with People Leaders and cross functional teams to measure and monitor readiness
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience: Requires a Master's degree in Behavioral Health or Social Work or a Degree from an Accredited School of Nursing and 4 6 years of related experience.

• Licensed Master's Behavioral Health Professional (e.g., LCSW, LMSW, LMFT, LMHC, LPC) or RN based on state contract requirements with BH experience required

Pay Range: $75,300.00 - $135,400.00 per year

At Centene, we connect people to the care they need to live healthier lives and the work you do here makes that impact real every day. You'll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It's work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Disability & Mental Health Manager

UCC - Ricardo Diaz - Milwaukee, WI 53215

Overview

Position Type Full Time Education Level 4 Year Degree Category Nonprofit - Social Services

Description

POSITION SUMMARY :

The Services to Children with Disabilities content area is an integral part of the larger system of services provided by Head Start. It plays an important part in supporting the goals of the program. This includes working to develop appropriate placement and early childhood education curriculum and providing educational resources for staff and parents, ensuring compliance with performance standards and recognized best practices in the field of early childhood education and special education. The position could involve the provision of direct services in the disabilities area only if the individual is licensed, certified, or registered as such in the state of service. This position ensures that the disability services provided are supported by staff and/or consultants with training and experience in the field(s) related to social, human, or family services so that needed services for children with disabilities can be individualized and secured. Mental health services are an integral part of the larger system of services provided by Head Start/Early Head Start. It plays an important part in supporting the goals of the program. This position is responsible for the facilitation of mental health services for the Head Start/Early Head Start program. The position is responsible for collaborating on the development and implementation of the program, tracking and recordkeeping, community relations, and outreach. The position could involve the provision of direct services in the mental health area only if the individual is licensed as such in the state of service. This position is responsible for ensuring mental health services are supported by staff or consultants who are licensed or certified mental health professionals with experience and expertise in serving young children and their families

Essential Duties & Responsibilities:

Program Administrator and Coordination-Disability Services.

• Takes the lead in the initial development of the Disabilities Work Plan, then administers, monitors, and revises as necessary. Make sure that all staff are familiar with the Plan.
• Ensures Head Start/Early Head Start Services to children with disabilities follow federal regulations and laws governing disability efforts as defined in IDEA and ADA.
• Coordinates the recruitment of children with disabilities into the program with other staff and community agencies.
• Ensures attendance of a Head Start/Early Head Start staff member(s) at the IEP/ IFSP process.
• Establishes policies and procedures for the implementation of the disabilities portion of the program with parents and staff.
• Assists in locating, setting up, and accessing contract services to meet the needs of children and families.
• Establishes a referral process for any suspected disability/developmental delay or at-risk for developmental delay, including a tracking system for follow-up.
• Arranges for further formal evaluation of a child who has been identified as possibly having a disability/developmental delay.
• Works closely with other managers/specialists/coordinators in the assessment process and follow-up to assure that the special needs of each child with disabilities are met.
• Works with staff to ensure that provisions to meet special needs are incorporated into all content areas as needed.
• Collaborates with local education agencies (LEA's) and special service providers to ensure integrated, coordinated provision of special services to include joint parent and staff training and Child Find activities. Initiates community partnership agreements.
• Develop and implement a strategy that supports a successful transition for children with disabilities or other special needs into the Early Head Start/Head Start Program or from Early Head Start into Head Start or Head Start into kindergarten or another community program. Works closely with the Part C Early Intervention Program and Early Head Start to recruit and enroll eligible children into Head Start/Early Head Start.
• Works with supervisor and other management staff in planning and budgeting of funds to assure that the special needs identified in the IEP/IFSP are fully met; that children most in need of an integrated placement and of special assistance are served; and that the program maintains the level of fiscal support to children with disabilities consistent with the congressional mandate to meet their special needs as well as other community-based programs.
• Assists the staff persons working in the Family and Community Partnerships area and family services staff (case managers) in compiling current resource information related to disability services.
• Provides technical support to the teachers and other staff as needed.
• Assists in implementing intervention strategies within the classroom or home-based setting with the intent for teachers and other staff to be able to carry out strategies independently.
• Provides services to Head Start/Early Head Start families with children with disabilities in cooperation with other agencies/providers. Oversees referral of parents and children to other agencies/providers.
• Identifies and works with community resources for the provision of services to children with disabilities.
• Comply with all Health and Safety policies, including ensuring no child is left alone or unsupervised by staff, consultants, contractors, or volunteers while under my care

Implementation and Recordkeeping Mental Health Services - Responsible for the following:

• Writes, reviews, and revises the Mental Health Work Plan annually. Develops a system for administering and monitoring the work plan. Monitors compliance with the Head Start/Early Head Start Work Plan and the Head Start Performance Standards in the applicable content areas and sub-areas assigned.
• Establishes policies and procedures for the mental health portion of the program with parents and staff that support the effective implementation of mental health services.
• Develop a list of local mental health and related resources and define procedures for effective use of these resources.
• Initiates and establishes working relationships with local providers through contractual agreements as appropriate.
• Establishes a system for providing mental health education to families through workshops, parent meetings, handouts, etc.
• Develop and implement a plan and system of continuous monitoring and evaluation of activities within the program. Keeps complete records and documentation of all contacts.
• Develop a system for the maintenance of individual mental health records on children to tie in with the master child record.
• Ensures that mental health data is reviewed, evaluated, and interpreted. Maintains mental health records and other data affecting mental health services.
• Works with health and education staff to collect data for mental health screening using a program-approved screening tool.

Takes the lead on the following:

• Identifies and is Knowledgeable of Mental Health Resources: Establishes relationships and develops a thorough knowledge of mental health resources for families, including Medicaid, the state CHIP Program, state mental health services, and other community resources that assist families in accessing mental health services.
• Establishes, Negotiates, and Monitors Contracts with Mental Health Service Providers: Establishes contracts with mental health professionals to provide services to the Head Start/Early Head Start program as necessary. Contracts may include consultant and/or volunteer services.
• Mental Health Curriculum: Responsible for developing a developmentally appropriate mental health education curriculum in conjunction with the staff person responsible for early childhood education services for children and parents that can be integrated into program activities.
• Mental Health Training: Establishes a yearly system of training and mental health education for staff, including mental wellness, stress, burnout, etc. Documents as required by performance standards in the agency T/TA Log.
• Maintains up-to-date knowledge of Head Start Performance Standards including specific knowledge of the Disabilities (1308) portion of the standards. Assists in the development of protocols as necessary to support the least restrictive environment for children.
• Works with the staff person responsible for the Health Services Advisory Committee in planning, convening, and implementation and attends the meetings regularly.
• Oversees the screening, re-screening, and follow-up for all mental health services.
• Participates in staffing of children and is responsible for all mental health recommendations, as necessary. Attends IEP/IFSP meetings as requested or as necessary.
• Serves as or arranges for mental health resource specialists to teachers, home visitors, and family service staff.
• Provides resource information to staff and families on an as-needed basis. Assists in providing current information for the Community Resource Guide.
• Follows state and federal regulations pertaining to child abuse and neglect, and maintains strict confidentiality of all information. Coordinates with family and community partnership staff in this area.
• Works closely with disabilities services staff in the assessment process and follow-up to assure that the special needs of each child with disabilities are met.
• Arranges for mental health services to Head Start/Early Head Start families in cooperation with other agencies/providers. Oversees