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This supervisory role is responsible for overseeing the planning and management of multiple categories. Builds relationships and strategic partnerships with internal and external people. They offer a competitive salary including complete relocation package.
Company Information
This international company has been in business over 45 years. Named the best company to work for in 2017 in their industry. This Fortune 500 company closed the gap on gender wage issues and was the first to announce their equal pay for both genders. This company has many iconic brand names in their portfolio.
Responsibilities
- Develop category performance targets to achieve team goals
- Direct and lead a team of sourcing professionals
- Financial and metric reporting to CFO
- Become the expert on change management for projects
- Build the talent and develop the team of managers to achieve their career goals
- Develop procurement strategies
- Develop policies and procedures along with training materials
Qualifications
- 10 years procurement experience
- Intermediate MS Office skills
- Travel less than 30% including international
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The Teldar Group
7130 E Caballo Circle
Paradise Valley, AZ 85253
Who is Recruiting from Scratch :
Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.
Location: New York City Company Stage: Series B Fintech Company Office Type: Onsite (5 days per week) Salary: $170,000 - $230,000
Company Description: Our client is revolutionizing the financial technology space with an innovative banking and spend management platform serving businesses of all sizes. As a fast-growing fintech startup backed by significant venture funding, they've built a product that combines corporate cards, banking, treasury, and expense management into one seamless platform. They pride themselves on delivering exceptional customer service as a core competitive advantage.
What You Will Do:
- Lead and scale a global customer service organization of 15-20 team members and multiple managers, driving exceptional customer experiences
- Develop and implement strategic initiatives to enhance service quality, operational efficiency, and team performance
- Create and optimize quality assurance programs, training protocols, and performance metrics
- Partner with senior leadership to align customer service strategy with overall business objectives
- Drive continuous improvement in key metrics including CSAT and NPS
- Build and nurture a high-performance culture across distributed teams
- Implement and optimize support infrastructure and processes to scale with rapid growth
Ideal Candidate Background:
- 7+ years of experience in customer experience/support roles, with 3+ years of people management experience
- Proven track record of building and scaling support teams in high-growth technology companies
- Experience managing distributed teams and developing customer service professionals
- Strong operational background with demonstrated success in process improvement and team optimization
- Experience with Zendesk or similar customer support platforms
- Background in high-touch, quality-focused support environments
- History of driving measurable improvements in customer experience metrics
Preferred:
- Fintech or financial services industry experience
- Experience working in venture-backed startups
- Track record of implementing successful quality assurance and training programs
- Background in building support documentation and protocols
- Experience managing teams across multiple locations
Compensation and Additional Information:
- Competitive base salary range: $170,000 - $230,000
- Comprehensive benefits package
- Opportunity to make significant impact in a high-growth environment
- Position includes regular travel to international offices
- Professional development and growth opportunities
- Located in a prime NYC location
This role represents an exciting opportunity for a customer experience leader who thrives in fast-paced environments and is passionate about building exceptional service organizations. The ideal candidate will combine strategic thinking with operational excellence to drive results in a dynamic, high-growth environment.
#J-18808-LjbffrWho is Recruiting from Scratch :
Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.
Group Product Manager, Expansion - AI-Powered Manufacturing Tech
Our client, a venture-backed manufacturing technology company that recently secured $17.5M in Series A funding, is seeking an entrepreneurial Group Product Manager to spearhead their expansion initiatives. This role offers a unique opportunity to build new product lines while leveraging an established customer base that includes Fortune 500 manufacturers.
The Opportunity
Join a rapidly scaling AI technology company that's revolutionizing how manufacturers detect and solve quality issues. With proven success in reducing customer downtime by 27% and warranty costs by 16%, this role presents an exceptional opportunity to expand the product portfolio during a period of explosive growth.
What Makes This Role Special
- True 0-to-1 product development with enterprise-grade AI technology
- Access to existing Fortune 500 customers for research and validation
- Opportunity to disrupt a trillion-dollar market
- Backing from top-tier investors including Bessemer Venture Partners
- Chance to build multiple new product lines from scratch
Core Responsibilities
- Lead end-to-end development of new product initiatives
- Conduct extensive customer research and market analysis
- Transform customer insights into scalable AI-powered solutions
- Define product strategy and vision for new verticals
- Build and validate business cases for new product lines
- Drive cross-functional collaboration with engineering and sales
- Establish metrics and OKRs for new products
Required Experience
- 5+ years in product management
- Proven track record of 0-to-1 product development
- Experience as a founder or early employee at successful startups
- Background scaling products during crucial growth phases (Series A-C)
- Strong analytical and business modeling skills
- Bachelor's degree in relevant field (MBA is a plus)
Ideal Background
We're particularly interested in candidates who have:
- Scaled products at companies with marketplace
- Experience building AI/ML-powered enterprise products
- Track record of spending significant time (1/3-1/2) with customers and writing
- Demonstrated progression through the ranks at high-growth companies
What Success Looks Like
In your first year, you will:
- Launch at least one new product line from concept to market
- Build and validate the business case for 2-3 additional product opportunities
- Establish scalable processes for new product development
- Drive significant expansion of the company's addressable market
What We Offer
- Base Salary: $180k - $240k
- Competitive equity package
- Hybrid work model in New York
- Opportunity to shape the future of manufacturing technology
- High degree of autonomy and ownership
Special Notes
- We're seeking product leaders who can demonstrate concrete examples of customer discovery leading to successful products
- Experience with AI technologies and Large Language Models (LLMs) is highly valued
- This role requires both strategic vision and hands-on execution
- The ideal candidate will have experience in both early-stage product development and enterprise scaling