Bakery Manager
Location: Lynchburg, Virginia
Reports To: Regional Manager (currently owners)
Supervises: Up to 30 Bakery Team Members
Position Summary:
The Nothing Bundt Cakes (NbC) Bakery Manager directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests and your team. The Bakery Manager exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team's commitment to our guests and the NbC brand.
Accountabilities/Duties:
I. Team Leadership
Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
Recruits and selects talent and ensures performance expectations are clearly communicated and proper on-the-job training is provided to execute responsibilities effectively and enable team members to thrive.
Engages frequently with team members to gain insight into workload and progress, address any challenges and course correct as needed.
Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.
Ensures Pre-shift Meetings/Posted Information Updates are happening daily.
Delineates roles of Bakery Leads, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation:
II. Business Operations
Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld.
Ensures all bakery operations adhere to food and health safety standards and NbC policies and procedures.
Facilitates the opening and closing of the bakery, including cash-drawer balancing and weekly bank deposits.
Creates and communicates weekly sales productivity goals, cake production plan and team schedule, and adjusts bakery coverage based on changing business trend (using local seasonality and local labor cost information).
III. Local Marketing
Responds appropriately to external requests for NbC contributions (included in email management)
Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events.
Coordinates special event participation with local businesses, schools, and other community organizers.
Weekly communication (in person or email) to approve marketing coordinators marketing plan and adjust locations/amount of visits, as well as track opportunities created (toward the coordinator's bonus).
IV. Support and Accountability
Regional Manager always available for calls/texts
Daily Task Management Log in App
Communicates weekly with Regional Manager to review previous weeks sales, Labor percentages, SMG/OSAT.
Monthly in-bakery visits from owners
Work Availability
Must have the flexibility to work various shifts, including mornings, evenings, weekends and holidays, based on changing business demands.
Core Values and Leadership Competencies:
Servant's Heart
o Goes above and beyond to support and develop the team and create a superior guest experience. Keeps the good of the team and guest ahead of personal interests or gain. Leads by example and displays humility and empathy for others.
Spirit of a Champion
o Demonstrates an intense drive, a commitment to excellence and a passion to succeed. Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
Genuine Connections
o Projects warmth, enthusiasm and optimism that attracts and energizes others. Builds positive, productive relationships and communicates often and openly. Serves as a strong Cake Celebrity/Brand Ambassador in the local community.
Here are some other things to consider:
We have great operating hours no late nights! Will not be responsible for payroll, bill payments or accounting. Apply now. Joy is the job.
Compensation: $45,000.00 - $50,000.00 per year
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