Search Jobs
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert: Create Alert
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Technician to join our team in Macon, GA, USA.
Day-to-Day Job Duties:
- Applicants must have an active driver’s license and vehicle.
- Windows troubleshooting and reimaging are required.
- Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Software Break Fix, Network Smarthand support, and Security and VDI support per Managed Client Process and Procedure Guide.
- Coordinate with client end users on expectations, schedule, processes, and procedures.
- Meet Service Level Agreements on all services performed.
- Update system of record for delivery Incidents and Requests.
- Update asset management information for assets receiving services.
- Identify potential issues that could impact End User Experience or contractual obligations and assist in creating and following action plans.
- Utilize advanced tools and technical knowledge to remediate incidents and conduct installs.
- Escalate issues impacting the end user environment to the Field Services Supervisor.
- Continuously improve individual and team technical skills through knowledge sharing.
Basic Qualifications:
- Minimum of three years’ experience in End User Support, including Desktop Support, ITSM (Incident, Request, IMAC).
- Experience with standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash Player, and customized customer applications.
- Experience with hardware including Video Conference equipment, Desktops, Laptops, Printers, Scanners, Desk Phones, Smarthand support, IMAC-D.
- Experience supporting Citrix, VPN, Antivirus, SCCM Client, WiseClient, SonicWall, Cisco, F5 VPN, etc.
- Experience in on-site Field Services within an SLA environment.
- Ability to pass GBI fingerprinting/background check and Georgia DOR tax clearance within 30 days of hire.
Nice to Have:
Additional skills or certifications relevant to the role.
About NTT DATA
NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, optimization, and transformation for our clients. As a Global Top Employer, we have diverse experts in over 50 countries and a robust partner ecosystem. Our services include consulting, data and AI, industry solutions, and application and infrastructure management. Visit us at us.nttdata.com.
We strive to make our website accessible. For accessibility assistance or application support, contact us at https://us.nttdata.com/en/contact-us. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information, see our EEO Policy Statement.
Nearest Major Market: Macon
Job Segment: Technical Support, User Experience, Cisco, Consulting, Technology
#J-18808-Ljbffr